DNS still not reading...

[ernest.escobar26]

x10 for some reason will not pick up my DNS. The error says " Unable to add the domain name − Sorry, cannot determine nameserver IPs. Please make sure that the domain is registered with a valid domain registrar." The domain is hereitglows.com which if you WHOIS the domain ( http://who.is/whois/hereitglows ) it clearly shows
Name Servers
ns1.x10hosting.com 99.198.122.2
ns2.x10hosting.com 108.178.57.230

 

[Anna]

How long ago did you make the change? There is something called propagation time to consider, usually sorted within a couple hours, but in rare cases it can take longer.
On a site that lets you check the propagation it seems only two of the tested locations is aware of the change: https://www.whatsmydns.net/#NS/hereitglows.com

 

[ernest.escobar26]

How long ago did you make the change? There is something called propagation time to consider, usually sorted within a couple hours, but in rare cases it can take longer.
On a site that lets you check the propagation it seems only two of the tested locations is aware of the change: https://www.whatsmydns.net/#NS/hereitglows.com

Thank you for the quick reply! It has been about 12hrs now. I was not aware of whatsmydns.net, I'll keep checking there

 

[jessica8]

I'm also having the same issue. It's been about 24 hours. "jessicaswesternwear.com"

 

[ernest.escobar26]

I am now beyond 48hrs and still the same thing... Do I need to contact the registrar, or is this an x10 problem??

 

[ernest.escobar26]

Contacted GoDaddy, they verify my nameservers and insist that this is an x10hosting issue..... please help

 

[wnetx10m]

Hi
It's a X10hosting issue. 48 hours waiting yet. I hope it gets fixed please.

 

[ernest.escobar26]

Hi
It's a X10hosting issue. 48 hours waiting yet. I hope it gets fixed please.

At least it isn't just me I guess.... Going to bed now, when I awaken, that will make 72hrs no resolution, no support. With all due respect, I know it's a free service but sheesh.... offer support or don't

 

[descalzo]

1. Open a command prompt in Windows
2. Type nslookup and then Enter key
3. Type set type=NS
4. Now try some sites, cnn.com, google.com, etc. Just type in the site name and then Enter.
5. Now try hereitglows.com

EDIT/ADD/DOH: Didn't work the first time. But did work the second time I tried it. Strange.

 

[ernest.escobar26]

> google.com
Server: cdns02.comcast.net
Address: 75.75.76.76

Non-authoritative answer:
google.com nameserver = ns4.google.com
google.com nameserver = ns1.google.com
google.com nameserver = ns3.google.com
google.com nameserver = ns2.google.com

ns1.google.com internet address = 216.239.32.10
ns3.google.com internet address = 216.239.36.10
ns2.google.com internet address = 216.239.34.10
ns4.google.com internet address = 216.239.38.10
> hereitglows.com
Server: cdns02.comcast.net
Address: 75.75.76.76

*** cdns02.comcast.net can't find hereitglows.com: Server failed
> hereitglows.com
Server: cdns02.comcast.net
Address: 75.75.76.76

*** cdns02.comcast.net can't find hereitglows.com: Server failed
> hereitglows.com
Server: cdns02.comcast.net
Address: 75.75.76.76

*** cdns02.comcast.net can't find hereitglows.com: Server failed

k, what am I looking for here...? All WHOIS services, EXCEPT the one that Anna mentioned, show that the correct x10 nameservers are being used... (networksolutions.com/whois, who.is, whois.domaintools.com, etc ,etc)

 

[jessica8]

hey guys - any chance this gets resolved relatively soon? I definitely have my domains name servers pointed correctly to x10. godaddy is the registrar.

 

[Anna]

Hi
It's a X10hosting issue. 48 hours waiting yet. I hope it gets fixed please.

Hello, there's no hosting account attached with the forum account you are currently posting from so I can not look your account up. Please use proper forum account for support requests, if you don't know what that is or wish to change it, please log into the portal and go to "Get Support" -> "Visit Forums". On the popup there you will see information about the linked forum account as well has see an option to re-link with an existing forum account.
Being able to look things up helps to narrow down if it is isolated to one server (the other two in this thread are on the same thread) or if it is an issue with more then one server.

 

[Bryon]

Hi Jessica, the issue with adding your domain as an addon domain has been resolved. It was due to a change in the cPanel API.

 

[jessica8]

Hi Jessica, the issue with adding your domain as an addon domain has been resolved. It was due to a change in the cPanel API.

Hey Bryon - I saw the domain added, unfortunately I went in and removed it because it was trying to point to a subdirectory underneath my base /public_html/ folder, and I was trying to change that behavior to get it to point at my primary "public_html" folder instead. Sadly, I can't re-add it and am getting the same error I was before

 

[jessica8]

maybe this would help? http://supportcenter.verio.com/KB/questions.php?questionid=270

 

[Anna]

The domain has now successfully been set as a parked domain in your account (which makes it point to public_html).

Allowing users to set unregistered domains in their account is not something we'd want to be doing as that could lead to some issues.

 

[pattinso]

Interesting....

I just checked the link Ana mentioned (https://www.whatsmydns.net) on my domain for propagation. So far only Russia and China have seen the change! Figures, eh?

 

[pattinso]

Well, how come nobody sees the change now? Have I been kicked out of the Eastern Block?