Error message escalated but cant see support ticket

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lnljamat

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Hi,

i had an error while signing up and , i think it was boss is the best who escalated it to support ticket but when i go to the site it shows that i dont have any support tickets?
pls help
 
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DeadBattery

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Are you logging in with lnljamat as your username? (It is the same account as the one you are using right now)
 

lnljamat

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yes im logging in with that,
a password had been sent to my email, asking me to sign in using my email address and this password, but when i do that it shows that meail/pass incorrect.
so i am signing in with lnljamat
 

Zubair

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yes im logging in with that,
a password had been sent to my email, asking me to sign in using my email address and this password, but when i do that it shows that meail/pass incorrect.
so i am signing in with lnljamat

That is probably due to bug in ticket escalation..

Please wait here.. Account Manager will help you soon..

Thanks for having patience
 

lnljamat

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That is probably due to bug in ticket escalation..

Please wait here.. Account Manager will help you soon..

Thanks for having patience

do u mean wait here in the forum? ill get contacted by account manager?
sorry just very new to all this
help is very much appreciated
 

Zubair

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Just wait here. I will try to get Account Manager here as soon as possible
 

Anna

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lnljamat: If you login to account panel (http://x10hosting.com/panel.php), does it say anything about an account pending creation or give you an option to retry?

The error you reported in the other thread translates to: "could not connect to server" which most likely was just a temporary problem.
 

lnljamat

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lnljamat: If you login to account panel (http://x10hosting.com/panel.php), does it say anything about an account pending creation or give you an option to retry?

The error you reported in the other thread translates to: "could not connect to server" which most likely was just a temporary problem.

yes it gave me the option of retrying, so i retried and again it gave the same error
 
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