Fatal error linking new forum account to new hosting account

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sperko

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I created a new free hosting account a few days ago and tried to link it to my new forum account following these instructions

I get an error:
An Error Occurred

Unfortunately a fatal error has occurred with processing your request. Please try again soon.

ps: sperko is my old account that I'm trying to get rid of
 

lylex10h

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I ran into the same error. My x10/cPanel username is: kolbysx1
Can someone check to see if they are already linked?
 

Anna

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@Bryon Perhaps you can take a look?

@sperko Unfortunately this is an issue not many have access to check, so it may take some time before it is looked into.
 

sperko

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bump
BmdcPls.png
 

sperko

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Just to make things clear, my old forum account (this one) has automatically linked to my new hosting account and I am trying to un-link this so I have a fresh forum account to go along with my new hosting account, I will PM you the username of the new hosting account and new forum account if you need it to check because I don't want anything connecting this one to that one, thanks
 

sperko

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almost a month since posting this and I still have this problem, please assist, thanks
 

sperko

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hello?

sent a message via "contact us" on the main x10 website, hopefully this gets me somewhere
 
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