Filezilla directory listing to FTP Upload failing

[dunblane]

I cannot get the listing to my server via FileZilla - it times out each time on the directory listing. Any suggestions? This is what I'm getting:

Status: Connecting to 198.91.81.8:21...
Status: Connection established, waiting for welcome message...
Status: Initializing TLS...
Status: Verifying certificate...
Status: TLS connection established.
Status: Server does not support non-ASCII characters.
Status: Connected
Status: Retrieving directory listing...
Command: PWD
Response: 257 "/" is your current location
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (198,91,81,8,176,30)
Command: MLSD
Error: Connection timed out after 20 seconds of inactivity
Error: Failed to retrieve directory listing

 

[Dead-i]

Hi,

This should now be resolved. Please could you check again?

Thank you,

 

[dunblane]

Thanks for the response - much appreciated. Would love to try it, but you seem to have security system which stops me from logging in if you cannot detect where I am signing in from!!! Aargh! Get this message :

You're attempting to sign-in from Unknown, but your account was registered from United Kingdom.

To protect the security of your account the sign-in has been disallowed because of this.

If this is a mistake or if you need urgent access, please email support@x10hosting.comand include your account's email address, username, or domain name.

And I have sent you an email

 

[leafypiggy]

Where are you trying to sign in from? Are you using a VPN or proxy?

 

[dunblane]

Nope - same system as I have been on all day...same system I registered with. Messed around a bit with firewall ports but that is all...

Oh - and the FTP is now working - many thanks Dead-i. I can apparently get on to to that, but not sign on to access CPanel....

 

[Corey]

The cPanel sign-in issue should be resolved, there was an issue with a provider we use for IP vetting.

 

[dunblane]

Yes - all sorted. Many thanks!