Halt! Cannot access cpanel

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I cannot access my cpanel for some weird reason. I've been using x10hosting for the past 4 years without any issues, nor have I ever "abused" your services, so to suddenly get this message was a bit shocking! I've accessed x10's servers from this network in the past without any issues, but for some reason I cannot do it anymore! My domain name is this

Please sort this issue. Thanks

upload_2016-1-27_1-47-54.png
 

bdistler

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I ever "abused" your services
that is not the issue

Your connection is being blocked by x10hosting's server(s) because you are connecting from a suspicious (to x10hosting) IP address - which could be caused by privacy software or settings that you may have installed on your computer - AND/OR x10hosting's server(s) blocked your connection due to the IP address - that you were trying to connect with - is listed on one or more of their "third-party blacklists"

test if your IP address is on a blacklist

get your current IP address at --> [ https://www.whatismyip.com/ ]

then test it at --> [ http://www.stopforumspam.com/search ]
 
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that is not the issue

Your connection is being blocked by x10hosting's server(s) because you are connecting from a suspicious (to x10hosting) IP address - which could be caused by privacy software or settings that you may have installed on your computer - AND/OR x10hosting's server(s) blocked your connection due to the IP address - that you were trying to connect with - is listed on one or more of their "third-party blacklists"

test if your IP address is on a blacklist

get your current IP address at --> [ https://www.whatismyip.com/ ]

then test it at --> [ http://www.stopforumspam.com/search ]

No entries were found for my IP in that search.


As I mentioned earlier, I'm clueless as to what suddenly happened that led to this - I've been using x10 on the same pc for the last 4 years over the same internet connection. Yes, occasionally I do access my cpanel while travelling, but then that's normal I guess.

2 things :
1) Earlier today I received an email stating my x10 account is suspended by the administration. It claimed that this is reversible, and for that I'd need to login. Unfortunately I cannot login since I keep getting that 'Halt!' message. What to do now? Can anyone from the staff kindly help sort this mess out?

2)Since my account is suspended (and not terminated), I hope that my files are recoverable. If my account cannot be restored, in that case can anyone kindly allow me just to download my scripts and files? Anyone from support please reply. Loads of hard work have gone in maintaining the websites, and I'd not like to lose them uselessly.
 
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Dead-i

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Hi,

I have made a change that should allow to you sign in. Please could you try again? :)

Thank you,
 
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