Often times the updates that you see in the Official Announcements forums are for the free users, as because of how less popular the paid plans are and simply due to the nature of paid hosting, the paid users don't need as much attention. Free users are a pain for any large host to deal with because not only do they strain the host financially, they strain the host work wise as well, trying to keep servers online, and fast while dedicating their time to the business. Not to mention because free servers are typically under more load than the software was designed for, things can become a little more screwy.