jsto17 seems to have been dealing with tickets for the past week now.
I don't know if it's something that he has been doing wrong (perhaps bumping them to the bottom of the queue again, or perhaps not noticing that they've been closed & not realising that he should re-open them).
But it does sound like he's had more than his fair share of down time. If Support staff can't deal with this work load, is it possible to take on a few more volunteers
to help out during these troubled times?
You could just train them up to do one specific job, like re-linking accounts, then even if you can't find any all-round experts, you should get plenty of people who are capable of helping in limited roles. There seem to be quite a few people here offering their time.
It's not an ideal suggestion, I know. But sometimes one has to compromise.
Before I end, I'd just like to say my own thank you to all the staff who have been working so hard behind the scenes. Corey is the obvious person, but it would be nice to know a few of the other people who are going unnoticed.
I've seen the staff list
, so I assume it is these people. But there may be other people who have mucked in with help, or maybe some on the list haven't been so active in the recent server-related events.
And an especially big thank you to LadyAnna, who so bravely joined the team recently, right at the start of the deluge. It really has been a baptism of fire for you - so well done, and Thank You!