Log in issues

[zaccolley]

I made a account ages ago, and the old one got deleted but the forum one didnt. So i made a new one using the existing forum account, and when i log in on the account panel it brings this error:

The forum account you are logging into does not have an existing link to an x10Hosting hosting account.

Please be sure you are using the correct account to access x10Hosting's account management system. You should be using the forum account that you provided during the hosting account signup process. If you are not, this error is most likely the result.

If you have successfully logged into the account system in the past, this error may be the result of the hosting account no longer existing. If you have not accessed your x10Hosting account in an extended period of time, it may have been terminated with our inactivity policy.

If you've recently signed up to find that your account errored during creation, and you selected to "reattempt" or "cancel" your account signup, you will see this message until you sign up for an account again.

To receive a definite answer regarding the status of your account, open a support ticket at: http://support.x10hosting.com

I've tried retyping passwords so it isnt me misstyping. Hope you can help.

Zac

 

[Anna]

If you haven't used it for ages, as you say, the account would have gotten suspended for inactivity if you did not login to the forums within a two weeks from the last login, which is the most common suspension reason. The account would then have been terminated for being in a suspended state for more then 10 days.

To make sure that this is what has happened we need to know the cPanel name you have/had.

 

[galaxyAbstractor]

When did you create a new account, and what cPanel username did you choose?