Bryon
I Fix Things
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x10Hosting also requires all hosting accounts to exist along side of a forum account. Everyone signing up for a hosting account must have a forum account, or they're prompted to create one. Hosting accounts are attached to forum accounts by something we call a "link."
As many of you are aware, our hosting account inactivity policy is the following: Hosting accounts are marked as inactive if their corresponding forum account has not been accessed within 14 days.
Recently, we've begun suspending user hosting accounts whose linked forum accounts are inactive. This has brought about a pretty large issue with the way we store these "links."
For reasons that cannot necessarily be determined, many users have multiple forum accounts linked to single hosting accounts. Many of these links could be the result of the change over to our current backend system, or even a mistake in the past with a staff member artificially creating the link. One thing is certain with it all though, it's a problem.
When multiple forum accounts are linked to a single hosting account, the activity on each of those forum accounts affects that of the single hosting account. Our system is created in such a way that it doesn't expect there to be multiple links to each hosting account, and it shouldn't have to. x10Hosting's users do not have a need for multiple forum accounts - One is enough.
Here's a general scenario we've encountered numerous times in the last week:
Sound familiar to what is happening to you? You'll be affected by what I'm about to say if the answer is yes.
The suspension of Bob's account is the result of him having multiple forum accounts pointing to a single hosting account. Yes, he keeps "his forum account" active - But he really has another forum account linked to his hosting account, and this second forum account is marked as inactive.
Right now, we're in the process of removing account links where users have multiple pointing to single hosting accounts. We are removing all links except for the most recently accessed forum account's.
The result of removing these links is simple - the forum accounts with removed links can no longer be used to access the hosting account on x10hosting.com. However, the most recently accessed forum account's link is left intact.
This may catch some users off guard, suddenly they'll be unable to access the account panel on x10hosting.com, they'll receive an error saying their account is not being properly linked. The reason for this is described above. Their most recently accessed forum account will need to be used on x10hosting.com to login.
Most of x10Hosting's users will not be affected at all by what we're doing with account links. What I've described above affects about 5% of accounts with us.
If you have any issues with your account, please open a support ticket at http://support.x10hosting.com.
Any questions about this? Ask below. This is not a place for account support.
As many of you are aware, our hosting account inactivity policy is the following: Hosting accounts are marked as inactive if their corresponding forum account has not been accessed within 14 days.
Recently, we've begun suspending user hosting accounts whose linked forum accounts are inactive. This has brought about a pretty large issue with the way we store these "links."
For reasons that cannot necessarily be determined, many users have multiple forum accounts linked to single hosting accounts. Many of these links could be the result of the change over to our current backend system, or even a mistake in the past with a staff member artificially creating the link. One thing is certain with it all though, it's a problem.
When multiple forum accounts are linked to a single hosting account, the activity on each of those forum accounts affects that of the single hosting account. Our system is created in such a way that it doesn't expect there to be multiple links to each hosting account, and it shouldn't have to. x10Hosting's users do not have a need for multiple forum accounts - One is enough.
Here's a general scenario we've encountered numerous times in the last week:
User Bob has a hosting account with x10Hosting. Bob uses his hosting account often, he signs into the forums regularly and abides by our Terms of Service fully. Suddenly, Bob's hosting account begins to be suspended every night for inactivity. "I log into the forums daily," Bob tells us, and we confirm it. He is still suspended for inactivity nightly.
Sound familiar to what is happening to you? You'll be affected by what I'm about to say if the answer is yes.
The suspension of Bob's account is the result of him having multiple forum accounts pointing to a single hosting account. Yes, he keeps "his forum account" active - But he really has another forum account linked to his hosting account, and this second forum account is marked as inactive.
Right now, we're in the process of removing account links where users have multiple pointing to single hosting accounts. We are removing all links except for the most recently accessed forum account's.
The result of removing these links is simple - the forum accounts with removed links can no longer be used to access the hosting account on x10hosting.com. However, the most recently accessed forum account's link is left intact.
This may catch some users off guard, suddenly they'll be unable to access the account panel on x10hosting.com, they'll receive an error saying their account is not being properly linked. The reason for this is described above. Their most recently accessed forum account will need to be used on x10hosting.com to login.
Most of x10Hosting's users will not be affected at all by what we're doing with account links. What I've described above affects about 5% of accounts with us.
If you have any issues with your account, please open a support ticket at http://support.x10hosting.com.
Any questions about this? Ask below. This is not a place for account support.
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