My ISP says I am blacklisted and I need to talk to my web host

[designre]

Can you help me

 

[Dead-i]

Hi designre,

What are you having trouble accessing, exactly? Are you able to access your cPanel, or your website?

Thank you,

 

[designre]

Yes I can access my cPanel, but not my website, either through my web browser to file zilla

 

[designre]

I've contacted my ISP and they say "
Because these blacklists are active MTS will block the sites till it is resolved. You need to resolve the issue that has caused the domain to be blacklisted first. So your host should be able to provide support.

I dont' understand the problem, I was able to access both yesterday

 

[Dead-i]

Hi designre,

Just to clarify, is it your internet provider that is blocking access to your website? Have they specified any reason why?

Thank you,

 

[designre]

has been blocked because it has been determined by Web Reputation Filters to be a security threat to your computer or the organization's network. This web site has been associated with malware/spyware. "

 

[designre]

I cannot reach any of the x10 websites

 

[Dead-i]

Hi designre,

I would recommend that you ask your internet provider about this, as we cannot control the filters that it imposes. We take abuse very seriously, and we are more than happy to deal with any malware or spyware that may be hosted on a site on x10Hosting.

I would encourage your internet provider to email abuse@x10hosting.com with further details.

Thank you,

 

[designre]

So what I am hearing is that neither my ISP nor x10 at this point can help me directly

 

[Dead-i]

Hi designre,

Unfortunately we cannot affect decisions made by your ISP. Please could you request further details from your ISP?

Thank you,

 

[designre]

I am talking with them now

 

[designre]

It appears from my ISP that x10 is blocking my range if IP's - so in effect, it is x10 hosting that has me blocked...can you check why?

 

[Dead-i]

Hi designre,

I can't see anything on our side that would be interfering with your connection. Please could you run a traceroute to your .x10.mx domain, and provide me with the result?

Thank you,

 

[designre]

The result comes back: unable to resolve target system name with my website name

 

[designre]

This issue has now been resolved, not sure how but I can once again access x10 websites.