My Website?

[bi0nic]

Hi, I used to use this company for hosting my website until I tried to visit it the other day (http://ballisticcraft.x10.mx) when it said 'Domain does not exist'. Why would this be?

 

[Dead-i]

It is possible that your account was suspended (and then terminated) for inactivity.
We require that you login to your Account Portal at least once every 30 days.

This suspension system does not apply for paid hosting services.

Thank you

 

[hbazer]

How "Inactivity" works

If your account is suspended for 30+ days of you not logging in to the Account Portal (inactivity) - you can un-suspend it from within the Account Portal (AP) - but if you do not do this within 14 days the computer (system) will terminate it and delete ALL of its files - anytime after the 14 day delay - NO backups are made

If your account has been terminated for inactivity - removed from the server (system) - AND your current Internet Service Provider's (ISP) IP address shows a 'country' on the current x10hosting's "Whitelist" - you can create a new one and restore any backups YOU may have

The "30 day" inactivity restrictions do not apply to Prime, Illuminated, Premium and VPS service plans

The "Whitelist" country restrictions do not apply to Illuminated, Premium, and VPS service plans - except when US law prohibits that country

To see the current "Whitelist" --> http://x10hosting.com/forums/useful-information/166022-country-restrictions.html

To see the county code of your ISP's IP address --> http://www.whatismyip.com/ip-tools/ip-address-lookup/
click on [ Lookup ]

If your ISP - IP address is blocked -:- or you are using a proxy -:- or you are using VPN -:- or you are using something like TOR --- you can not setup or open a x10 free-hosting account -:- staff can not bypass (override) it

 

[Dead-i]

but if you do not do this within 14 days the computer

Strictly speaking there is no hard day set in which the termination happens. It will happen within "a matter a weeks", we cannot be precise with this. :wink:

 

[Anna]

I'd say that it is a good advice to tell that the user has to unsuspend their account within 14 days regardless of the fact there's no hard set day when it will happen, because in theory it could be terminated day 15. 14 days marks the minimum amount of time that has to pass from suspension until the account is eligible for automatic termination.

Saying to users that it is a matter of weeks might give the impression they have longer time to unsuspend themselves then they in fact have.