On the other server I was on they allowed me to use it, although it does have to use 1 mysql database, and as mentioned above it's a direct chat with me, the site admin. I use the support because my site is a radio station that streams with a shoutcast server. I use the support for issues with my visitors connecting and for music requests when I'm streaming. So I really need a certain answer cause I don't want to loose hosting again because of such a small issue, my other host sold to a new owner without notice so thats why I had to switch.