Single Sign On (SSO) not propagating from DirectAdmin to Control Panel

[SylvanOgre]

The Single Sign On page (https://x10hosting.com/login) accepts my credentials correctly, and displays my Dashboard.
Clicking on "Hosting Control Panel" (or on the "[user]@[server]" button) does not go directly to Control Panel ({server].x10hosting.com:2222/) like it used to, but now displays a login screen for Control Panel (same url).
What changes do I need to make to adapt to the changes at X10 hosting?

 

[ctyrd]

What changes do I need to make to adapt to the changes at X10 hosting?

Are you getting any error messages?

For my client account x13.x10 still redirects to hosting panel and login successful.

 

[spacresx]

the main url https://x10hosting.com/login is the only one that counts your official login attempts..

note: the x12.x10hosting.com:2222/ is only the directadmin login

as far as i can tell the https://x12.x10hosting.com:2222/ link works fine from here.
if you have a issue with it you can try clearing cookies. or temp files on your device.
and try reloading the website again.

 

[SylvanOgre]

The redirect works fine.
However, I have to also login to Direct Admin, which previously was not necessary: the SSO signon carried through into Direct Admin.

What used to happen:
1. logon to SSO page and login
went straight to Direct Admin dashboard

The procedure now is:
1. logon to SSO page and login
2. page redirects to Direct Admin login
3. login to Direct Admin
goes to Direct Admin dashboard

What needs to be done?

 

[Anna]

It is possible that clearing cookies (especially ones related to x10hosting), and possibly also browser cache, could help with that problem, as I seen that it has solved such issues before.

 

[SylvanOgre]

Workstation has been rebooted several times, and cache gets cleared everytime browser is restarted.
However, I will try explicitly clearing the cache and cookies.

In the meantime, are there other possibilities that can be explored? As described in the original post, this used to work (as described by cytrd and spacerx), and stopped working some months ago (due to an update somwhere... my end? x10 end? figuring that out will take some effort, I agree)

Any more ideas? Cytrd: no, there are no error messages, just a new window opening after DirectAdmin that requires me to login to Control Panel (instead of just loading Control Panel, like it used to).

 

[spacresx]

i dont think x10 uses an 'SSO' page anymore since shortly after implementing DirectAdmin..
when everyone had to change passwords to get access again,
they switched over to using the https://x10hosting.com/login instead.

the problem may be your browser or windows update related though.

 

[SylvanOgre]

spacerx: my mistake for defining https://x10hosting.com/login as an SSO (in my original post).
however, the issue I am describing (and only seems to happen to me) remains:
https://x10hosting.com/login does not carry through to https://[server].x10hosting.com:2222/, and I have to login twice.

Or am I mistaken, and everybody has to login twice and is putting up with it?

 

[spacresx]

i know with mine i log in to https://x10hosting.com/login (dashboard) control panel.
then click on the big green button that says 'hosting control panel'
the big green button would replace the https://[server].x10hosting.com:2222/
this is usually all the same login.

keep in mind the links can be used separately but its prefered to use the main https://x10hosting.com/login
as this link is the only link that will log your visit to avoid possible suspension.

you can also use the https://[server].x10hosting.com:2222/ link lets you sign in to the directadmin control panel.
but this link wont count your login for the 30 day login requirement to avoid suspension.

sometimes the servers mess up and need staff to recheck this,
if you think you need staff to revisit your post i can sent them a note.

 

[Eric S]

spacerx: my mistake for defining https://x10hosting.com/login as an SSO (in my original post).
however, the issue I am describing (and only seems to happen to me) remains:
https://x10hosting.com/login does not carry through to https://[server].x10hosting.com:2222/, and I have to login twice.

Or am I mistaken, and everybody has to login twice and is putting up with it?

Are you stating that when you click "Control panel" from your dashboard it does not automatically log you in? I was unable to reproduce this from our backend access.

Can you attempt to use a different browser and let us know the results? We had some reports with issues on FireFox.