suspended

[stepien]

My hosting account is suspended. I want export files from my server and delete this account, because is suspended second time and I don't know why.
Please unsuspected my account in order to save my files.

 

[galaxyAbstractor]

You were suspended for using too much CPU or RAM. This is most likely because of too many plugins or badly coded plugins/scripts.

I have unsuspended you now

 

[Zubair]

Your Account is suspended for using High CPU usage...

I am Escalating your ticket to staff.. They will unsuspend you..

Edit: Your Account is unsuspended there.. so now no need to escalate

 

[callumacrae]

Just a recommendation: If you are using wordpress or a forum uninstall some plugins.

The worst offenders are usually the dashboard/ACP plugins for wordpress and forums respectively.

~Callum

 

[planetcare]

My account is suspended too.. please assist..

if there is any issue like high processor/CPU usage should notify the user by email atleast to sort the issue out.

 

[Zubair]

My account is suspended too.. please assist..

if there is any issue like high processor/CPU usage should notify the user by email atleast to sort the issue out.

This is your suspension reason

You have been suspended for inactivity. It is a requirement that you login to the x10hosting forums once every month to keep your account active; posting is never required. This is an automatic suspension, you're able to unsuspend yourself immediately.

Go to http://x10hosting.com/panel.php Login with Forums username and password.
Click on View Suspension Report on Right Sidebar. Unsuspend youself there..

Remember You have to login here (On forums) once every 31 days to avoid suspension for inactivity. cpanel or account panel Login does not counted.

 

[stepien]

Just a recommendation: If you are using wordpress or a forum uninstall some plugins.

The worst offenders are usually the dashboard/ACP plugins for wordpress and forums respectively.

~Callum

Thanks for suggestion. I'm using wordpress, but I don't know which plugin (or plugins) is defect and causes suspection my account. Maybe it is NextGEN Gallery ? What think about you?

 

[planetcare]

This is your suspension reason


Go to http://x10hosting.com/panel.php Login with Forums username and password.
Click on View Suspension Report on Right Sidebar. Unsuspend youself there..

Remember You have to login here (On forums) once every 31 days to avoid suspension for inactivity. cpanel or account panel Login does not counted.

I didnt realise that, i did login to FTP 2 days back i thought that was sufficent enough. didnt know i had to login to forums to keep my account active. Thanks for the advice i alread applied for unsuspension i'll wait till it got active.

 

[Zubair]

I didnt realise that, i did login to FTP 2 days back i thought that was sufficent enough. didnt know i had to login to forums to keep my account active. Thanks for the advice i alread applied for unsuspension i'll wait till it got active.

You are welcome
Your account will be unsuspend shorly..

In future if you face any problem.. just open your own thread.. don`t reply in others threads..

Thanks for understanding
Edit/Add: Well It is Unsuspended now.. and your website is opening fine

@stepien

may be NextGEN Gallery is causing this... List the all active plugins then I will tell you which is not CPU friendly...

 

[planetcare]

You are welcome
Your account will be unsuspend shorly..

In future if you face any problem.. just open your own thread.. don`t reply in others threads..

Thanks for understanding
Edit/Add: Well It is Unsuspended now.. and your website is opening fine

@stepien

may be NextGEN Gallery is causing this... List the all active plugins then I will tell you which is not CPU friendly...

sorry about that.. i thought i had to follow the topic.. i will take note of that.
Thanks again for assiting its working now

 

[stepien]

@stepien

may be NextGEN Gallery is causing this... List the all active plugins then I will tell you which is not CPU friendly...

and what? Do you know what was not CPU friendly in my wordpress plugins?

 

[Zubair]

If you are using any cache plugin then disable it...

Google Analytics plugins are also not good for CPU... If you will list the name of plugin I will guide you further..

 

[stepien]

If you are using any cache plugin then disable it...

Google Analytics plugins are also not good for CPU... If you will list the name of plugin I will guide you further..

Thank you very much! This is my Wordpress plugins list:
- Contact Form 7
- LeagueManager
- Really Simple CAPTCHA
- WP-Highslideand I had "NextGEN Gallery". When i wanted send pictures at use this plugin, then my account was two time suspended.

 

[Zubair]

Well all looks fine now. NextGEN Gallery was the exact problem. Hope you will not get suspended again..

 

[stepien]

Well all looks fine now. NextGEN Gallery was the exact problem. Hope you will not get suspended again..

Thaks! Where I can check use RAM CPU for my account, that elude suspended again?

 

[Gouri]

Thaks! Where I can check use RAM CPU for my account, that elude suspended again?

You can't check for particularly for your account . There is no option to do that. Anyhow you can check the whole server status in CPanel.

 

[Anna]

I did check logs, and indeed it does appear to be related to the nextGen gallery, this is copied from the log:

HTTP_REFERER=http://lumaro.x10hosting.com/wp-admin/admin.php?page=nggallery-manage-gallery&mode=edit&gid=1&paged=1
REDIRECT_URL=/wp-admin/admin-ajax.php GATEWAY_INTERFACE=CGI/1.1
SERVER_PROTOCOL=HTTP/1.1 REQUEST_METHOD=POST QUERY_STRING=
REQUEST_URI=/wp-admin/admin-ajax.php SCRIPT_NAME=/cgi-sys/php5
PATH_INFO=/wp-admin/admin-ajax.php
PATH_TRANSLATED=/home/cpanelname/public_html/wp-admin/admin-ajax.php

It seem to be related to ajax functions for the gallery.