i'm sure it's being looked at, but that's not exactly top priority right now, since we're recoding the whole backend and developing v3, so please just be patient
Some people were added to it before the recoding began. The accounts that were lost during the emergency server move were also put there. I think all moving has stopped until the recoding is done.
We now have it set up so you can apply for a transfer to the sustained server from within the account panel located here: http://x10hosting.com/account
If your account is eligible for a transfer, a new section/box will appear above the account details section, that will allow you to submit an application for transfer.