Unable to access e-mail

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taxchamp

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Ever since this migration has begun, I haven't been able to receive e-mail. The error I'm receiving is 'Your e-mail server rejected your login. Verify your user name and password for this account in Account Settings. The server responded: -ERR [AUTH] Authentication failed.' Since the cPanel is not accessible, I can't verify anything regarding the e-mail setup. Normally, this happens when the account is suspended, and logging in again fixes it. But, this has been going on for almost a week now. Is this part of the migration? If so, when will this be operational again?
 
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springbox99

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I had the same issue. Mails are back, now. But, i had to change pop server from x03.x10hosting.com to x12.x10hosting.com. Do you know on wich server you are, now ?
 
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taxchamp

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I had everything configured for xo7. It's rejecting the login. The username and password have not changed, and x12 gives the same error. I do not have a DirectAdmin link when I sign in, only a cPanel link that doesn't work, so I can't get in to reset the password or make any changes.
 
spacresx

spacresx

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depend on your original server and if it was migrated or not.
im on x05 which hasn't been touched yet, and still cant access email either.
 
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mycoo368

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taxchamp said:
I had everything configured for xo7. It's rejecting the login. The username and password have not changed, and x12 gives the same error. I do not have a DirectAdmin link when I sign in, only a cPanel link that doesn't work, so I can't get in to reset the password or make any changes.
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I believe xo7 was migrated over to x11. Try changing settings to accompany for x11.

Also try a login here and see if it lets you in: https://x11.x10hosting.com:2222
 
Anna

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taxchamp said:
I had everything configured for xo7. It's rejecting the login. The username and password have not changed, and x12 gives the same error. I do not have a DirectAdmin link when I sign in, only a cPanel link that doesn't work, so I can't get in to reset the password or make any changes.
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mycoo368 is right, your account is on x11, you would not be able to login to any other server.
 
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rednoise

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I've been getting the same error message as in the first post for the past few days. I can't retrieve my email via IMAP using Thunderbird. I know the mailbox is still alive because I had previously set up a filter to forward mail to another address, and that's still working. I just can't get to my x10hosting mailbox directly.

My IMAP and SMTP mail servers ares currently xo2.x10hosting.com. Should I change that, and to what?
 
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rednoise said:
I've been getting the same error message as in the first post for the past few days. I can't retrieve my email via IMAP using Thunderbird. I know the mailbox is still alive because I had previously set up a filter to forward mail to another address, and that's still working. I just can't get to my x10hosting mailbox directly.

My IMAP and SMTP mail servers ares currently xo2.x10hosting.com. Should I change that, and to what?
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You should indeed change that, your server is now x13.x10hosting.com
 
pintwin173

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mycoo368 said:
Yeah, roundcube and phpMyAdmin are two things currently down on the x13 server. phpMyAdmin is saying it is missing the direct_login option and needs to be reinstalled.
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Note I'm having the same problem (direct_login option missing) on the same server (X13). :(
 
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