Unable to change e-mail address

[o.jacquemin31]

Hello,

I must change my e-mail address @computer.org to @gmail.com, as the first one will disappear in a couple of weeks. However when trying to do it I get the following message:
"The email address supplied is already in use."

This is probably caused by a wrong operation that I've done in the past (maybe during my registration).

Could you fix it for me?
Many thanks for your help!

 

[Anna]

What is the full e-mail address you are trying to change to? If you provide that we can check to see if it is in use and if so for what account.

 

[o.jacquemin31]

Thank you Anna,

This is "o dot jacquemin at gmail dot com".

 

[Anna]

Yes, appears as that is in the system already, tied in with a client account listed as having no attached forum and no hosting, so not sure why. Failed sign-up at some point perhaps (e-mail is unconfirmed).

Since it had no services attached to that client account, I simply removed the e-mail from it. You should be able to set it for your account now.

 

[o.jacquemin31]

Hi Anna,

Thank you for your quick reaction!

Unfortunately the situation has not changed: I still get "The email address supplied is already in use."
Could you investigate further, or just manually change my e-mail address?

Strangely enough, updates to this forum thread are sent to my "@gmail.com" address already although my "Account Management Panel" still shows the "@computer.org" one. Could it be the reason why I get the "already in use" message?

 

[Anna]

Not sure what went wrong when I tried to sort it the first time, because when I checked now, I still got a hit in the system for your @gmail.com address.

I have changed the e-mail address for you now.

 

[o.jacquemin31]

Thank you very much Anna!

Once again the tech support reactivity has been just great.