Unable to log in or access site

[wolfclan]

When I attempt to go to my site http://wolfclan.x10.mx/
It redirects me to the Website Coming Soon page.
When I attempt to sign into the account it tells me Invalid login information provided.
Obviously I am using the correct login information as I am able to log into the forums just fine.

Thank you for your amazing service x10hosting and thank you for your time.

 

[Dead-i]

Hi wolfclan,

I'm not currently seeing an active hosting account linked to your forum account. What was your account username?

Thank you,

 

[wolfclan]

Apologies for the late response.

What was your account username?

wolfclan is the account username.

 

[Dead-i]

I'm not seeing an active account under that username. It may have been terminated for inactivity; when was the last time you logged into your cPanel?

 

[Anna]

I managed to find out what has happened, the account was actually terminated 2014-05-01, however since this was done prior to the normal 21 day window, a glitch that no doubt was caused by the migrations, we would be able to restore your data if you create a new account for us to restore it to.

 

[wolfclan]

Ah excellent I will do so promptly. Inactivity was an issue in the past but now there has been a bit more interest in our group of close friends and family so there should be plenty of activity. Of course still very low traffic in the grand scheme of things.

I greatly appreciate the effort that went into helping me.
x10hosting truly does care about it's users and I can not thank you enough!

Edit: The account is created with the same chosen domain name wolfclan.x10.mx

 

[bdistler]

Inactivity was an issue in the past but now there has been a bit more interest in our group of close friends and family so there should be plenty of activity.

be sure to log-in at [ https://x10hosting.com/sso/login/ ] at least once every 30 days to keep your account 'active'
see "#7. Inactivity" at --> [ https://www.x10hosting.com/terms ]

 

[wolfclan]

we would be able to restore your data if you create a new account for us to restore it to.

Is this possible, I don't want to be pushy but I haven't made any additions as I've been waiting.

see "#7. Inactivity" at --> [ https://www.x10hosting.com/terms ]

Thank you bdistler I will read over the terms again very closely.