Unable to login to account

gtnx10ho

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I am unable to login to manage my account. My site is still up and working but my username and known password are not working. I have tried the lost password but not receiving the reset email. My domain is gtn.x10host.com. Same email I use for my forum account. Thank you.
 

spacresx

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im not seeing any account information for your forum user name or the domain name.
maybe staff can see it.
 

gtnx10ho

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Is anyone available that can help assist with this please? Thanks.
 

spacresx

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can you provide a user ID or an x10 domain name ?
 

spacresx

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Domain name is gtn.x10host.com not sure of user ID I just login with my email boofez at gmail
i tried checking by domain and your e-mail but no luck on my end.
im going to forward a note to a staff member to try to help.
just need to wait on a reply.
 

Anna

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Give me a few minutes and I'll sort this and get back to you.
It is a known bug, some accounts never made it all the way when we transferred to the new backend back in September 2021, so in this case it works to your advantage as otherwise your account would have been removed as inactive if you hadn't logged in for over a year.
 

Anna

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I am unable to login to manage my account. My site is still up and working but my username and known password are not working. I have tried the lost password but not receiving the reset email. My domain is gtn.x10host.com. Same email I use for my forum account. Thank you.
Your account is now sorted out, you will however need to do a password reset before you can login to https://x10hosting.com/panel
 
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