Unable to perform the required Password Reset

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cancer3

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I have same problem, I am told I must reset password and when I attempt it, I do not get any email, making it impossible to complete the process. Looking forward for help in this.
 

cancer3

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Can you try this one more time for me please?

I have same problem, I am told I must reset password and when I attempt it, I do not get any email, making it impossible to complete the process. Looking forward for help in this.
 

Anna

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I have same problem, I am told I must reset password and when I attempt it, I do not get any email, making it impossible to complete the process. Looking forward for help in this.
Can you please try now? I have corrected an error with your account in the new backend.
 

Anna

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I'll close this thread as resolved then.
 

cancer3

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I'm sorry this got overlooked.
There was an error with the account in the new backend, I have corrected this.
Can you please try to reset the password now?


Thank you very much for your help :)
 
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