Upgrading to x10Premium

[mark_eisner]

I am looking to upgrade to x10premium on the 3 year plan. On 4/12/2011 I paid for 5 years of an Illuminated upgrade at $60. I have used the contact form on the x10premium website to ask if the remaining balance can be used as credit for the upgrade. I haven't received a response in over a week. I want to upgrade as soon as possible but I don't want to upgrade incase any credit (if possible) needs to be applied before the upgrade.Thanks

 

[Anna]

Premium hosting is completely separate from free hosting so no credits would be possible to apply before you actually have an account for premium hosting.

The way I understand it you can go ahead and upgrade, but before you actually pay the bill you should open a ticket in the clients area of the premium hosting, they will then be able to add the credit and reduce your first invoice using the applied credit.

 

[gameaddict2085]

I have used the contact form on the x10premium website to ask if the remaining balance can be used as credit for the upgrade. I haven't received a response in over a week.

Just like to point out to you guys that I also used the premium contact form twice a few months ago, never got a response. You might want to look into that form as it doesn't appear to be working correctly!

 

[Livewire]

I have notified senior staff about the form; pretty sure we did maintenance some time ago on the premium side of things, and from the sounds of it that may have broken the form submission.

 

[Corey]

Do either of you know what day you filled the form out so we can take a look at the logs for that day and see what happened? We do receive sales emails daily so we'd have to track down why some are not making it through.

 

[mark_eisner]

Apologies Corey, I don't seem to have a record of when I submitted the form. Either there was no confirmation email or I deleted it!

No definite answer but the 7th July in the morning (UK time) is when I think I submitted it but my memory cannot be completely relied on!

I'll create an account now, thanks for the answer Anna!