where did my hosting account go?

[lrs0415]

I have (had?) a free hosting account (lrs.x10hosting.com). When the server transfers began back in June, my account was suspended to accommodate this. In July, I opened a ticket, as I was instructed by the account panel suspension page, to have my account restored. I was told that I was being put in the queue and the thread was closed.

And then I waited. Nothing was fixed. My account was not restored.

Now, when I log in on the main page, I am told that I have no hosting account, only a forum account. And if I try to open a support ticket from the account panel, I am told that I can't, because support is closed for the server that I am on.

What happened to my account? I have seen no news explaining this, or why my account was never restored. Nor have I received any notification by email.

 

[Zubair]

Hello,

Did you remember what was your cPanel username?

 

[lrs0415]

I believe it's the same as my forum username, lrs0415

 

[Zubair]

Hello,

Due to some technical reasons our http://x10hosting.com/forums/news-announcements/133422-backend-systems.html#post729956 is down at the moment, so i am not able to check information about account. I will reply once backend system is online again.

 

[lrs0415]

thanks.

 

[Zubair]

Hello,

I am not able to found any account with that cPanel username or domain. Probably your account got terminated for inactivity. You are welcome to signup again.

Sorry for any inconvenience.

 

[Jarryd]

Hello,

To allow us to better serve our customers i am closing this thread which will allow the staff members to see which threads have or haven't been answered, this does not mean we don't wan't to help with your problem. We are fully aware of your problem and request that if you require to reply to your ticket, please just re-open the same ticket using the open thread button. This can be located in the "administrative" drop down menu at the top of the original post.