xo3.x10hosting won't allow me to access cPanel

[geppettvs25]

Hello.

I have been trying to gain access to my cPanel via the x10hosting portal by using the "Sign in" option in the upper right corner.

I am offered with the login credentials input boxes page, where I write my correct username and password after which I am redirected to a blank page with no further details.

The email services stopped working on January 20 but I can access my last emails via a roundcube self hosted install that I placed in my domain.
My webpage is http://geppettvs.x10.mx and my username used to be different than the one I am using right now but I had to use this because of ir I use the regular one I receive the next message:

Nevertheless, the website is working and we can see it live at http://geppettvs.x10.mx

I noticed this a couple of weeks ago but I have patiently waited for everything to come back to normality as usual but this time is delaying a bit more, that's why I am writing this.

Please let me know if I have to do something else or what information do you need to follow up this situation and please excuse if this is a duplicated post or not in the right place.

Thanks in advance.

 

[leafypiggy]

What is the email address you are using to login? I have a full, unsuspended account associated with the geppettvs.x10.mx domain name. You can PM/Email me, if you'd like.

 

[geppettvs25]

Hello leafypiggy,

I can't remember my email address associated to this account. I used a username in order to gain access to my cPanel always, is it there another way to authenticate my account thus unsuspending? I have the username and password for the account but as for the email address, I don't have it.

BTW: All the notifications were delivered to my main email at <lawlcensored>@gmail.com, but somehow, I could never use that for gaining access to this account.

Please provide a way to pm you as I couldn't find a way to do it in your profile.

Thanks in advance.

 

[AngusThermopyle]

Please provide a way to pm you as I couldn't find a way to do it in your profile.

.

Click on his avatar in his post.
Middle of the popup, Start a Conversation:

Profile Page Start a Conversation Follow

 

[geppettvs25]

Click on his avatar in his post.
Middle of the popup, Start a Conversation:

Profile Page Start a Conversation Follow

Thank you very much. I didn't realize this was the proper link because of I was thinking it was used for public conversations. I appreciate your help.

 

[caftpx10]

You may want to either remove, cut, replace or censor out parts of your email from your post as this could be picked up by a bot and could be used for spamming towards, stored somewhere else on the web and so on.

 

[Livewire]

You may want to either remove, cut, replace or censor out parts of your email from your post as this could be picked up by a bot and could be used for spamming towards, stored somewhere else on the web and so on.

Done

 

[geppettvs25]

Done

Thank you!

 

[leafypiggy]

The email you have on your account is an @dia***d***te.info email.

Does this look familiar? If you can give me the full email address, I can migrate the account ownership for you.

 

[geppettvs25]

Ok Yes. I now know where does the problem reside. I am going to send a pm to you.

Thank you!

 

[geppettvs25]

Hello there.

I don't know what is wrong this time. This problem seemed to have been solved a few days ago but now the problem persist and I am experiencing exactly the same symptoms.

Any advice on this?

Thanks in advance.