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  1. Anna

    Can't access my free hosting account.

    The free account is indeed active, using the outlook email, there should be nothing preventing you from logging into the free account at: https://x10hosting.com/panel/ with that as the username and the designated password. Do you get any errors? Ps. I redacted your email addresses as it is...
  2. Anna

    File not found error

    Linux is case sensitive, meaning File.mp3 would not be recognized as the same as file.mp3 Check that you match case fully, if the filename stored has capital letters you will need to call it using capital letters.
  3. Anna

    Request to Increase Disk Space

    The premium package does not have a hard limit, it is unmetered (that said if it were to become several gigs within hours/days it may raise questions)
  4. Anna

    Unable to access

    Server techs has been made aware and are working on resolving the connectivity problem with x12 currently.
  5. Anna

    server without access

    Server techs has been made aware and are working on resolving the connectivity problem with x12 currently.
  6. Anna

    Request to Increase Disk Space

    You're not eligible for an upgrade. The service need to be at least 7 days old, and usage need to be at 75% of the initial allotted space. As for deleting of unnecessary files, ONLY delete files you uploaded/created. Anything outside of /domains/DOMAINNAME/public_html is system related, unless...
  7. Anna

    Trying to login

    There is no active account under that email address. You would need to sign up for a new account, there may however be an existing forum account, if that is the case you will be asked to enter those credentials during the signup process. All accounts that were inactive when we moved to the new...
  8. Anna

    More storage space

    I have increased your available storage for free.
  9. Anna

    More storage space

    I have increased the available storage space. A word of advice though is that you regularly download backups to your own local computer as to have an offsite backup in case needed. If you store too many backups (1-2 is regarded ok) you will not be eligible for increases if that amounts to the...
  10. Anna

    SSL access to domain

    SSL has been enabled on your account.
  11. Anna

    X11 Issues

    Weather it makes sense or not I can't attest to, I'm just relaying what the note in the firewall was, and that said failed pop3 logins.
  12. Anna

    requesting unsuspension

    Your account is currently not suspended.
  13. Anna

    X11 Issues

    Your IP was blocked by the server for "Failed POP3 login", please ensure you have the correct credentials for your local email client to avoid it happening again. I have removed the block.
  14. Anna

    Request to lift restrictions

    Your account is suspended for inactivity, meaning you did not properly login to the account panel for more then 30 days. You can unsuspend yourself by logging into the account panel and click the service name and hit the unsuspension button. Should you run into problems doing so please post...
  15. Anna

    Unsuspension failed. Please refresh the page and try again.

    I have unsuspended your account. However, looks like you are trying to use Cloudflare with the domain, that does usually not work with the free subdomains provided, so you'd look into that properly before the site starts working.
  16. Anna

    Need additional disk storage

    I have increased your disk space, however, your account is also over quota for INODES so you will likely still see problems. The only way to increase Inodes is upgrading to either the starter plan or a premium account. Moodle in itself is not the best for free hosting outside of basic testing...
  17. Anna

    Beginners Help with Changing Wordpress Theme - Activate Theme not working

    The only thing we support is making sure the site is up and available, any questions on HOW to maintain/run wordpress is outside of the support of x10hosting as we are not the ones that made WordPress (as is the case with ANYTHING you install on your site, or code yourself). For support with...
  18. Anna

    Can't reset password

    You will need to enter the details of the forum account you use to post here (ie username and password), on that page during signup. That is what it is asking you to do.
  19. Anna

    Please Help - I need Admin | I can't Login

    Please try now, there was an issue with the backend to associate the accounts properly.
  20. Anna

    Access to the plugin FileManager is blocked wordpress

    With free hosting there are some limitations which means it may be entirely possible that the plugin is not compatible with the free hosting environment. Imunify will not be removed, it is part of free hosting to ensure safety. I'll attempt with this file organizer plugin om my test account...
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