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  1. Anna

    Can't register or login to account

    Actually the forum name doesn't have a limitation, however since it is linked with the hosting and stuff it's not just a matter of changing it in the forums, which is why we don't change usernames on the forums. The limitation on chars was always with cPanel and I think DirectAdmin have it as...
  2. Anna

    Why my domain is suspended? I didn't do anything wrong (did not exceed the limits)

    Looks like you figured it out. By the look on the screenshot, you seem to have altered the domain settings and given it 0 for bandwidth and usage, and since it had already used more then that it got suspended. Domains you add yourself, normally you would set them to unlimited (meaning they all...
  3. Anna

    php7.4imagick module on x15 server appears to no longer be enabled

    Can you check if it properly loads now?
  4. Anna

    Quick question about additional domains (not from x10hosting)

    What you see there means the domain itself doesn't have a specific limit set within the account, it is still in the end limited to the actual account limit. For example, say you had account and was reselling parts, you could set a limit to how much that domain (subaccount) was allowed to use...
  5. Anna

    Request to increase disc space

    Half your usage is a folder called "backuply", backups are of little use stored on the account, as if something happens with the account, they would be gone too. It'd be fine to have the latest stored, but any others should be downloaded and removed.
  6. Anna

    Your IP is blacklisted - Help me

    You don't need to tell the domain, we can find the account using the forum user name (in most cases, as everyone have one that is linked). I have removed the blacklisting. As spacresx said, the reason would be failed logins (ftp, mail etc), and we always recommend going through the panel when...
  7. Anna

    Upgrade disk space

    As spacresx says, Thunderbird would not qualify as a third party email handler, it would just be a client that connects to your email server. A third party email handler could for instance be through gmail, or if your domain registrar offers email services you could have it through them and it...
  8. Anna

    Country Code Blocklisted

    You should now be able to login. I have set an exception on your account since it was created prior to your country being blocked.
  9. Anna

    Email not recognized in portal

    I can tell it's likely been over a year since you last accessed the account. In September of 2021 we moved to a new backend, during this unfortunately some accounts was not properly transferred, looks like your is one of them. This bug currently works to your advantage, as if the account had...
  10. Anna

    x12 issues?

    Just want to say, the number one most common reason you can not reach site/directadmin is the IP you connect from is blocked by firewall, which will happen if you fail logins to any service on there (ftp, email etc). This is especially true when it works for others or from another network.
  11. Anna

    Additional Storage request

    Seeing as your account is currently suspended for inactivity, you may want to resolve that first, if you plan on not using our service that's perfectly fine, I'll just not verify the account for possible increase until I hear back.
  12. Anna

    Hosting Control Panel IP Has been Blacklisted

    I have removed the IP from blacklist. The only way to end up there is having too many failed logins, for DirectAdmin it is always recommended that you go through the account panel, as that would also be the only way to actually mark the account as active.
  13. Anna

    can I have more space please

    I have increased the available diskspace for you.
  14. Anna

    Services terminated

    Once an account is terminated, data is permanently removed. Before termination, your site would have displayed "This account is suspended" for several weeks alerting you to the problem, a few email reminders that your account is about to be terminated would also automatically have been sent...
  15. Anna

    No puedo registrarme por Código de país bloqueado

    The country you are located in is currently not eligible for a free hosting account. You may try again at a later date as we regularly revise what countries to provide service in.
  16. Anna

    Can't reset my password

    During sign-up, you would get the following message on the step that would attempt to create the forum account "This email address is already registered to the forum. Please use that user name and password". Did you do as instructed and at that point during sign up enter the existing forum...
  17. Anna

    Can't register or login to account

    Did you do as instructed and at that point during sign up enter the existing forum details (user and pass)? It is the step that attempts to register an account on the forums to be linked with your hosting, having a forum account on that email address means you will need to link that up by...
  18. Anna

    Upgrade disk space

    On a side note, unless you have email handled by a third party, I would strongly suggest having the contact email address set to one that is not dependent on the account to be working (meaning it should be an email address not hosted on your account).
  19. Anna

    Upgrade disk space

    I have taken a look on the account. Before any changes are made could you please clarify how public_preview and public_dev is used? Keep in mind all files on the account need to be relevant to the site, and by default these two would not be accessible and may therefor be seen as not being part...
  20. Anna

    Upgrade disk space

    the peimx10h forum account uses an gmail email address, so it would not be possible for it to send the request to the same email address as you have on the hosting account at this time. I'm guessing that you at some point changed contact email for the hosting account, which would NOT have...
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