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  1. Anna

    unsuspension

    I will check with the head tech, but since it was deleted nearly a month back (December 30) after being suspended for 2 month (suspension was 1 November) it is unfortunately a high risk that there are no backups retained to retrieve data from (they would likely be at least a few days after...
  2. Anna

    Request for disk space increase

    I have increased your available diskspace. Please keep in mind that all support for free hosting is done by volunteers, sometimes that means a response can take a few days.
  3. Anna

    Message: "Your IP is blacklisted" - unable to open Control Panel

    I have removed your IP from blacklist. Please ensure you are using the correct credentials when connecting the server to avoid it happening again.
  4. Anna

    delete account

    I see that you just created the account as well, may I ask what the reason for deletion request is, in case it is something that can be sorted out. If you still want it deleted: Do you want both the forum and hosting account fully deleted, or just the service itself?
  5. Anna

    Email not recognized in portal

    Since this is now resolved I'll close the thread. Should you run into any new problems please post a new thread.
  6. Anna

    IP Blacklisted after making new domain

    I have removed your IP from blacklist. Please ensure you are using the correct credentials when connecting the server to avoid it happening again.
  7. Anna

    FAILED TO CREATE LOGIN TOKEN

    x12 has been having intermittent issues with this, but we hope that is now properly sorted, if not please report again and we'll go back to investigating further. Closing thread as this is not a current issue, please post into a new thread if it arises again.
  8. Anna

    X12 - Failed to create login token

    x12 has been having intermittent issues with this, but we hope that is now properly sorted, if not please report again and we'll go back to investigating further. Closing thread as this is not a current issue, please post into a new thread if it arises again.
  9. Anna

    Account deletion request

    This will be carried out shortly.
  10. Anna

    Upgrade hosting space

    For usage like that, you would likely need a larger VPS. I'd be impressed if you managed to reach that usage and still be within the Terms of Service for our free hosting. Terms state all files need to be related to the website you have, files larger then 10mb can and will be deleted (you have a...
  11. Anna

    Account Deletion

    Do you want both forum and hosting account removed, or just the current service in your hosting panel?
  12. Anna

    Account deletion

    Do you also want the forum account removed, or just the hosting?
  13. Anna

    Detelete service request

    You could just add the new domain as an additional domain in your current service, then make the new the default domain and delete the original one. You would do this in the account panel (x10hosting.com/panel) No need to actually terminate the service to achieve what you want.
  14. Anna

    Could not find any domains associated with this service

    x12 has been having intermittent issues with this, but we hope that is now properly sorted, if not please report again and we'll go back to investigating further. Closing thread as this is not a current issue, please post into a new thread if it arises again.
  15. Anna

    how to increase free space?

    English only. That said, your account do not currently qualify for an upgrade. Locking this thread. Once you meet the requirements you can make a new post and request another review.
  16. Anna

    recovery of terminated account

    For one, you are only allowed to have one account, by the sound you have more then one (or at least had given the other is terminated according to you). The domain should be available to add to your existing account, not as a separate service, but as an additional domain, assuming it is still...
  17. Anna

    php7.4imagick module on x15 server appears to no longer be enabled

    I have a server tech running some stuff on the server, which hopefully will solve the problem with imagick on lower php versions. We will update you with what he finds, likely sometime tomorrow (unless he posts himself) as I'm about to head offline.
  18. Anna

    Can't register or login to account

    We're discussing the possibility, we have some users with some odd random names after all. But since it would involve multiple steps and not be possible to automate, it'll not be something we offer right now.
  19. Anna

    Unsuspension Requests

    I don't see any suspensions, nor do I see any historical ones for your account. On what URL are you not seeing what you expect?
  20. Anna

    BIG PROBLEM - page stopped working

    I have increased the available disk space for you.
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