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  1. Anna

    requesting unsuspension

    I have unsuspended your account, this looks like a false positive and our abuse team will look into why and make sure it doesn't occur again.
  2. Anna

    requesting unsuspension

    I have unsuspended your account, this looks like a false positive and our abuse team will look into why and make sure it doesn't occur again.
  3. Anna

    requesting unsuspension

    I have unsuspended your account, this looks like a false positive and our abuse team will look into why and make sure it doesn't occur again.
  4. Anna

    requesting unsuspension

    I have unsuspended your account, this looks like a false positive and our abuse team will look into why and make sure it doesn't occur again.
  5. Anna

    requesting unsuspension

    This has been resolved over discord, closing thread.
  6. Anna

    requesting unsuspension

    I have unsuspended your account, this looks like a false positive and our abuse team will look into why and make sure it doesn't occur again.
  7. Anna

    requesting unsuspension

    I have unsuspended your account, this looks like a false positive and our abuse team will look into why and make sure it doesn't occur again.
  8. Anna

    Requesting unsuspension

    I have unsuspended your account, this looks like a false positive and our abuse team will look into why and make sure it doesn't occur again.
  9. Anna

    requesting unsuspension

    There is no hosting account linked with the forum account you post from, I'd need the domain of the account to look into this.
  10. Anna

    OpenCart extension installation not working

    Can you verify it is working now? There appears to have been a problem with the software that allows you to switch php version
  11. Anna

    delete my acount

    Do you also want the forum account removed?
  12. Anna

    Deletion

    Username for the service will not be something you can chose, it would be randomized (though I believe in your case there was a bug that accidentally set it to the first chars of domain). Deleting the service will not let you chose a new username for that part, you can only chose the one for...
  13. Anna

    Can I have some more space?

    I have increased the available disk space for your account.
  14. Anna

    Resource Limit

    Those resource limits give a temp block, your site works fine from my end now
  15. Anna

    Lost password for DirectAdmin

    For the DirectAdmin password you can change this under services in your account panel. https://annabroman.x10host.com/do_not_delete/DA_password.png ( you will for obvious reasons not see the red box saying terminate, that's an admin thing)
  16. Anna

    never receive password reset mail for wp-admin login

    To do basic troubleshoot I'd need to know which email address you have configured in WP to be sender, and to what email you expect to get the password reset. You can send me a PM so you don't need to put them public. Note: I can at most check if the emails get stuck in our mail server or if they...
  17. Anna

    Unable to login to account

    Your account is now sorted out, you will however need to do a password reset before you can login to https://x10hosting.com/panel
  18. Anna

    Unable to login to account

    Give me a few minutes and I'll sort this and get back to you. It is a known bug, some accounts never made it all the way when we transferred to the new backend back in September 2021, so in this case it works to your advantage as otherwise your account would have been removed as inactive if you...
  19. Anna

    un-terminate my account pls

    x10host.com is no longer being offered at all, you would need to chose a different domain. There is no "un-terminate" option, once terminated data is removed. It was terminated in July of last year after being suspended for inactivity.
  20. Anna

    I am not getting emails from my WordPress site

    Are you still having problems with recieving emails? I know there was some issue with mailserver a while back, not sure it is related though.
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