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Hello, Our records are showing that a user named "john0619" on the stoli server was terminated back in April after having been suspended for 15 days. Per our Terms of Service, accounts that remain suspended for 14 days or longer can be terminated at any time without prior warning.

Hello, Purchasing prime while suspended does not automatically unsuspend you, you still need to hit the button in the account panel to unsuspend yourself. I unsuspended you this time, however. As for the cpanel login, that is to be expected -- you cannot log into cpanel while your account is...

chat scripts are allowed, as are scripts that would let users search your database

Hello, You were suspended for uploading a nulled script to your account. Unfortunately serious violations of our Terms of Service, which you agreed to upon signup, are coined "Zero Tolerance" meaning that we do not give out second chances. Your suspension falls under this category, which means...

To ban a country from your site, go to http://www.countryipblocks.net/ and in the right column choose ".htaccess deny" and the country you wish to block. Then copy/paste the result into your .htaccess file in public_html. To unblock it remove those entries from .htaccess (Disclaimer: the linked...

Hello, You were suspended for inactivity. It is a requirement that you must log into the x10Hosting forums once every 31 days to keep your account active. Posting is never required. I have unsuspended your account this time, but please be advised that you can unsuspend yourself for these types...

As you said yourself, the forum username you need to be logging in as is massoinette, not p_otaku7. If you log into your account panel with the email associated with that forum username/hosting account, you will be able to unsuspend yourself.

Hello, This forum account does not have a hosting account linked to it. You will need to log into the forum account linked to your hosting account to receive support. If you are not sure what account that is, please post your website and we will be able to assist you further.

Hello, The easiest way is to install a proxy addon for your browser, it depends on what browser you are using to do this. For Firefox, I recommend the FoxyProxy addon, as it lets you use the proxy only for your hosting site so that you aren't stuck with the slower proxy speeds viewing other...

Hello, You may host client-side java applets on your account, since that does not require java on the server to run. Any server-side java (such as jsp) however, is not supported on free hosting.

Hello, Sometimes the system doesn't fully unsuspend or some other glitch happens where the redirect to the suspended page is left behind. I kicked the system a bit and your site loads fine now :)

Hello, Unfortunately serious violations of our Terms of Service, which you agreed to upon signup, are coined "Zero Tolerance" meaning that we do not give out second chances. Your suspension falls under this category, which means that your account will remain suspended and you cannot regain any...

Hello, As I told you earlier (a few days ago) on IRC, your IP is in the range we blocked when we blocked the IP range for Nigeria and surrounding countries, due to a high percentage of activity from those countries being abusive. There is no way to get the block lifted, so you will need to use...

Hello, I have unsuspended your account this time, but in the future you may unsuspend yourself for High Resource Usage suspensions. See our wiki page on High Resource Usage for more info on High Resource Usage and how to prevent it, and our page on Suspensions for more info on how to unsuspend...

Hello, Websites are deleted if your account is suspended for longer than 14 days. If you can remember your cpanel username, I can check if this was the case. Either way, you can sign up for a new hosting account by logging into your account panel with your email address and password and...

Hmm, I really do not know what to say besides that there is something messed up in Frontpage. Until you can figure out what, you can make that same edit I described above directly on your account, here's how: 1. Publish your site with Frontpage 2. After it is published, log into your cPanel...

Hello, The domain change has already been processed. If your site still does not work, wait a few hours for the DNS to propagate and flush your DNS cache and try again.

From our Terms of Service: * Warez: Includes pirated software, ROMS, emulators, phreaking, hacking, password cracking, IP spoofing, etc... This also includes any sites which provide "links to" or "how to" information about such material. It does not matter if it is white hat/black hat/propeller...

I'm not familiar with Frontpage as I've never used it, but I'm thinking that in order to fix this, you'll need to go outside of Frontpage. First, close completely out of Frontpage by saving and then hitting the "X" at the top right. If you do not, your changes may simply get overwritten, which...

Hello, When I view your site (e.g. your resume page), I see that you have the text color as invisible (hit ctrl+a to select all and you'll see what I mean). You'll need to fix your website so that the text color is something that can be seen, like black.