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All of our paid hosting services are recurring. If by premium you mean x10premium.com, then you can cancel it by logging into https://clients.x10hosting.com, finding the appropriate service, and hitting the Request Cancellation button at the bottom If by premium you mean Prime or Illuminated...

No, that isn't normal. Since I think the system might have messed up when you requested unsuspension, I went ahead and manually unsuspended your account this time.

You can unsuspend yourself by logging into the account panel. See http://x10hosting.com/wiki/Suspensions for more information

You were suspended for uploading a nulled (aka illegal) copy of vBulletin. vBulletin is a paid-for forum software that costs $150.00 from the vbulletin website. A nulled/illegal/pirated copy is one with that licensing stuff taken out so you don't have to pay money for it. As should be obvious...

Number of visitors isn't an issue, as all accounts here have unlimited bandwidth. However, there are a few things you should note: 1. Wordpress is notorious for using way too much CPU, and we have scanners in place to automatically suspend accounts for using high resources (such as too much...

Welcome! We have a great community here, so if you ever find yourself needing help with something or wanting feedback on something, look no further than these forums to get quite a few replies! In case you ever run into issues with your hosting account, you can make a new thread in the Free...

Please blame WordPress, not us, for using up more CPU than it reasonably should. See also: http://www.codinghorror.com/blog/2008/04/behold-wordpress-destroyer-of-cpus.html http://www.cravingtech.com/reduce-wordpress-cpu-usage-general-tips.html (Note: these are 3rd party sites and are in no way...

Your account is not currently suspended. We cannot lengthen the inactivity length, it is what it is for a very good reason. Once a month is plenty of time for people who want to keep their accounts to visit even if a lot of stuff is happening all at once, while being short enough so we can get...

You'll retain your forum account, and can sign up for a new hosting account by first logging into http://x10hosting.com/control and following the links there to sign up. This will link your new hosting account with the current forum account. It should take no more than an hour (often less) to...

It's unlikely that it's a server glitch, but should you want to reset your account, please fill out the following form. The only way for us to reset accounts is to delete them and have you recreate it. Required information is boldface and red for your convenience. Other common causes for 500...

Hello, please see http://x10hosting.com/wiki/Nameservers

The email registered with your account is a gmail.com address, so that is where the password reset emails will get sent to. auriclux is using the email that you posted above, so there shouldn't be issues with that... Please note that you must log into the forums here to keep your account...

Hello, Please put an X inside of the parenthesis indicating that you have read and agree to that statement.

Hello, The instructions were to put an X inside of the parenthesis, not your name. We ask you to do these things as a means of showing that you actually read what you are saying instead of just copy/pasting something. Please edit your previous post (or make a new one) with it properly...

Note the particular line that was causing issues that stpvoice fixed was adding RewriteBase / before all of the rewriterules. If you are using mod_rewrite for stuff, make sure you set RewriteBase or this will probably cause 500 Internal Server Errors.

Hello, I have marked your account for deletion pending a 14-day waiting period. Should you decide in these 14 days you wish to keep your account, post a new ticket so that we may reopen it. Once deleted, all data will be erased from our servers with no chance of recovery. For technical...

If you are still having issues with this, please try to provide more details, such as: 1) How you are sending the emails (if you wrote the script yourself, post it. If it's part of a larger package like a CMS or whatever, say what package it is) 2) What SMTP server you are trying to use 3) What...

Hmm, Try talking with the guys at Dolphin to see if they can provide any insight as to why it is doing that -- we don't really provide script support here (although you COULD try asking in Programming Help, you're probably better off going to Dolphin and asking). We can answer what we can...

The easy way to fix this issue is to open up that script, find line 1021, and remove the line curl_setopt(CURLOPT_FOLLOWLOCATION, true); It shouldn't stop your script from working properly

Someone else said that this message was shown because he picked a password that was over 16 letters long, so that might be your issue (although if it is the issue, that is a very non-helpful error message). Otherwise, try using a different computer; some ISPs like Verizon FiOS (at least, I...