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  1. lylex10h

    Domain Pointing Not Working

    Did you remove your domain? Cannot access http://cherimyers.com The Addon Domains section should resemble the attached image C:\Users\Admin\AppData\Local\Android\sdk\platform-tools>ping cherimyers.com Ping request could not find host cherimyers.com. Please check the name and try again...
  2. lylex10h

    Domain Pointing Not Working

    Remove the redirect
  3. lylex10h

    Loss of image

    If you use Windows, you can download FileOptimizer and try to losslessly (without quality loss) compress the image to get in under 10 MB. If that doesn't work, you'll need to try a different format or compress it with quality loss.
  4. lylex10h

    PrestaShop compatibility

    In the Basic theme: Scroll down to the "SOFTWARE" section Click on "Select PHP Version" (probably on the right) On this page you can enable the "intl extension" (check the box right of intl) Do the same for fileinfo Click the [Save] button below Click "Switch To PHP Options" in top-right Click...
  5. lylex10h

    HTTP ERROR 500

    If you have a .htaccess file, try renaming it to .htaccess.txt and see if that changes anything
  6. lylex10h

    Error Establishing a Database Connection in WordPress

    The database user password should be in plain text in the wp_config.php file, not md5 encoded.
  7. lylex10h

    Unmetered space

    Use the Move tool in the FileManger Use your FTP client to move the files Download files with FTP, delete files with FTP, upload files with FTP to new directory
  8. lylex10h

    Continually running out space

    Premium accounts have "Unlimited" disk space, so yes, a paid would cause this behavior to go away. Read Terms of Service for "Unlimited" definition. Download your images to your computer, use a program such as FileOptimizer or service such as Kraken.io to optimize your images and re-upload...
  9. lylex10h

    Unable to park a domain

    Domain name baykal.es state Activated Identifier ED6F84-ESNIC-F5 Registrant David Díez Rodríguez Register Date 10-02-2017 Expiration Date 10-02-2018 Registrar INTERDOMINIOS Server Name IP ns2.x10hosting.com 74.86.117.241 ns1.x10hosting.com 74.86.117.243 Your domain was registered today. Have...
  10. lylex10h

    Unable to send e-mails from website

    Are you using xo##.x10hosting.com for the SMTP host and 465 for the port?
  11. lylex10h

    Unable to send e-mails from website

    Provide steps to reproduce your issue. Provide code of issue.
  12. lylex10h

    Too Many Requests

    Provide steps to reproduce your issue. Based on the provided error message, you have reached a resource limit and will need to wait. Check the "CPU and Concurrent Connection Usage" section in cPanel.
  13. lylex10h

    Password protecting a particular page

    Put the particular page in a directory and follow the instructions at https://davidwalsh.name/password-protect-directory-using-htaccess. This is not secure at all as x10 does not provide SSL for free hosting accounts.
  14. lylex10h

    Forum Space Upgrade

    Use a program such as FileOptimizer or service such as Kraken.io to optimize your images and then re-upload them. This should free up some space to allow you to upload your index.html file.
  15. lylex10h

    Cannot access Free Account Management Panel

    Are you signing in from the same country that you registered from?
  16. lylex10h

    How do I cancel my account?

    I checked https://x10hosting.com/support/account/cancel-account?from_search=14629022 but could not find the "Delete Account" link after signing in at https://x10hosting.com/sso/main. Just don't sign in (to https://x10hosting.com/sso/main) for 30 days and it will be canceled.
  17. lylex10h

    Cannot launch cPanel

    [Open cPanel] works for me. Need more information to troubleshoot, such as errors. Have you tried from another location?
  18. lylex10h

    cPanel not communicating with domain

    Your FileManager shows .ftpquota so you just need to create a .htaccess file using "New File" in top-left
  19. lylex10h

    cPanel not communicating with domain

    You can take a screenshot, upload it to your account and post it here. It sounds like you are on the X3 theme. Try the directions on http://support.hostgator.com/articles/cpanel/hidden-files for X3 Theme. You may need to reset interface settings.
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