Search results

  1. cjptomas80

    Request for extra disk space please.

    Your site use a lot of Physical RAM. It may fall under their terms of service no.2 High Resource Usage Policy Try to check as to why your site hitting the max limit. if is really legit then it is time for you to transfer your site on a paid ones since it use a lot of server resources that...
  2. cjptomas80

    Joomla PHP 7.2+ requirement

    Try to install the script manually. Since the Softaculous for cPanel (the auto-install script for any PHP site available to it) on x10hosting is not working as intended. Manual install is guaranteed to work. The deployment of latest revision of PHP 7 is still in progress and not visible at the...
  3. cjptomas80

    No answer from support and appeal doesn't work

    You didn't bother trying to read and understand the terms of service/Acceptable Use Policy before you signup. I know it is a nuisance but this is a Free Hosting and there's no reliability service on all Free hosting. If it really important project there should be a backup somewhere else. As for...
  4. cjptomas80

    MySql help

    This is not possible on a free account.
  5. cjptomas80

    503 Backend Fetch Failed - Intervals

    For error 503, x10hosting server is overload because someone on that server use a lot of server resources ( CPU and RAM) or your site is hogging a lot of that. Wait a while for a freed resource. For error 404, check your coding since it work on localhost especially the URL of asset. For example...
  6. cjptomas80

    Forbidden You don't have permission to access this resource.

    Check your permission on Joomla folder for upload or the temp folder for it. You did't specify or your post what folder did you change permission. And sorry I tried my best to figure out what you did since I use Joomla once but your installation is not on english.
  7. cjptomas80

    Cannot access remote MYSQL database - granted all privileges and still DB access denied

    Based on that IP, it is belong to the x10hosting server. Which mean you don't have access remotey to it's sql server. This is a restriction on Free accounts. Only FTP access can be made.
  8. cjptomas80

    Can't access cpanel

    I tried all I can access fo PLDT fixed line Internet service from a specific place (home, public cafe and business lane) still giving me an error message halting me. It seems x10hosting is blocking PLDT fixed line for now.
  9. cjptomas80

    Stuck in the cPanel Lantern Theme

    If x10hosting account, it will be suspended of 30 days inactivity and a while later then it will be deleted. Or ask a member of the staff to do that for you. If a website to be deleted, you can manually delete all related data while on paper_lantern theme on file manager inside public_html and...
  10. cjptomas80

    Stuck in the cPanel Lantern Theme

    It seems my information is invalid. Thanks for pointing it out. Here some information of it from cpanel too although an old one at that.
  11. cjptomas80

    Hi, my account was suspended

    My bad, I'm using Grammarly but it failed to do what I intend to type. Thank you for pointing it out. I am with you here. It really takes a long time for an issue to be resolved here in recent years than before.
  12. cjptomas80

    Few emails being delivered...blacklist or DNS issue?

    you mean you pass also the ip 212.54.57.73 too?
  13. cjptomas80

    Few emails being delivered...blacklist or DNS issue?

    I think that this Ip 212.54.57.73 is using your domain address as an email header. Is this one of your sending email server? if not it is unuthorised hence you see SPF failed authentication
  14. cjptomas80

    Hi, my account was suspended

    It's all under their Terms and Condition and Acceptable Usage Policy. As you mention in your starting post you have been suspended due to "Unsolicited Commercial Email". You need to inform in advance the x10hosting staff for this as they mention it here. And when you are suspended, on their...
  15. cjptomas80

    Please Enable Multiple IP Address Access.

    that post summary just is this check you router WAN address then check your IP on some site like https://whatismyipaddress.com/. If the are same then your not in CGNAT. as always try to make backup of your site occasionally.
  16. cjptomas80

    Please Enable Multiple IP Address Access.

    check your family ip address first, your are safe if is a dynamic or static ip and ask them if someone using x10hosting. if it is CGNAT check here for details http://www.remoterig.com/wp/?page_id=3494 as this is a problem because it is shared ip across to all customer.
  17. cjptomas80

    Hi, my account was suspended

    There should be an issue in your site that leads to trigger the suspension. As this is a free hosting there's a small limited number email sent per time ( i don't know the exact numbers) that your site can send emails. Probably it triggers since you have a congress happening as there should be a...
  18. cjptomas80

    Stuck in the cPanel Lantern Theme

    this is not the x10hosting fault. "Cpanel" company is forcing the paper_lantern to all its customer as the old theme is deprecated.
  19. cjptomas80

    Please Enable Multiple IP Address Access.

    AS far as I know, Only the Same country as your registration is allowed to access your account. With the Exception of some users abusing the Internet Service Provider to access the x10hosting that will lead to a temporary block as it happen to me so I change temporary my ISP.
  20. cjptomas80

    Few emails being delivered...blacklist or DNS issue?

    Try to check your DNS settings via mxtoolbox and see if the same with your setup.
Top