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  1. cjptomas80

    A couple of issues...

    For clarification only one account per person. You cannot create another account in the same place as you are since this will violate one account policy unless stated on the terms of service regarding this.
  2. cjptomas80

    A couple of issues...

    On item 1. This will lead to a multiple accounts violation since you been accessing and creating accounts in the same place. Unless you notified x10hosting beforehand. Under Terms of Service stated that: Multiple Accounts Users detected to have multiple accounts may be suspended without...
  3. cjptomas80

    Can't access cpanel

    This is a different problem since x10hosting had suspicion on your account that been connected to another abusive account. You had to create another thread and wait for the staff to see it or email them.
  4. cjptomas80

    A couple of issues...

    Really? mine are .com and .one (both register at namecheap but recently transfer to namesilo at this registrar is much cheaper on renewals). Both less than 24 hours on propagation of DNS (but transfer from registrar to regirstrar take a whole week.). I guess it really depends. Thanks for...
  5. cjptomas80

    Install Chamilo

    try to install this manually since the auto-script install is not currently working at this time.
  6. cjptomas80

    Images of my site don't appear

    check your Adblock setting if persist. localhost is exception automatically by default
  7. cjptomas80

    Cant Order Premium?

    you should address this at the support email of x10premium.
  8. cjptomas80

    DNS

    maybe you mean nameserver ns1.x10hosting.com ns2.x10hosting.com
  9. cjptomas80

    A couple of issues...

    @spacresx paid domains always work less than 24 hours most of the time. But for free domains should work more than 48 hours. my free domain .tk takes me 72 hours before I manage to add here.
  10. cjptomas80

    A couple of issues...

    For question no. 2 First of all, using the free domain will take longer than 48 hours to propagate across all DNS server. You can check here at https://dnschecker.org the status of the propagation. In the past it should work on less than 48 hours but recently it takes longer than It said on the...
  11. cjptomas80

    Help me , please

    Nameserver of x10hosting ns1.x10hosting.com ns2.x10hosting.com
  12. cjptomas80

    ISP blocked

    If the ISP you are currently connected is block then all of IP address allocated from that ISP is block too. I suggest that you temporary change your current ISP. My current ISP is block too and I email the staff before this and replied that I should change my current ISP. Now, I am temporarily...
  13. cjptomas80

    Reputed ISP banned (MTNL of government of India)

    I just copy his (Jim Paredes) quote.
  14. cjptomas80

    Database username and password

    database username and password can be only created by you and the auto-install script. This is mostly on cpanel when you login. try to read first some basic from this site. Beware that screenshot provided on that site may differ on what you have.
  15. cjptomas80

    Can't access cpanel

    This is not PLDT can resolve since the user is mostly at fault.
  16. cjptomas80

    Cannot Login internet connection blocked?

    Fortunately, I recognize that you are a Philippine based user due to your mobile screenshot network. If you using any PLDT Fixed Line Internet service. It is most likey banned as some customer is abusing the system. You are not the only one since I use PLDT fixed line. You can also see this post...
  17. cjptomas80

    Reputed ISP banned (MTNL of government of India)

    Your question most likely will be answered on the support email of x10hosting if you are representing as a staff of that ISP. If as a customer using that said ISP, it will just ignore and most likely suggest to use other ISP to access the x10hosting as they respond to my email regarding my ISP...
  18. cjptomas80

    No answer from support and appeal doesn't work

    maybe they should highlight or enlarge the fonts of the "Backups will not be provided to account holders who have been suspended for breaching the Terms outlined on this page" and "Backups are the sole responsibility of the customer".
  19. cjptomas80

    Request for extra disk space please.

    if upgrading from x10hosting to x10premium (paid hosting of x10hosting) just provide them at the checkout page your x10hosting username for migration. If upgrading just the disk space, wait for the staff for reply. Any other upgrading option is manually bakup and dowload your site files and...
  20. cjptomas80

    No answer from support and appeal doesn't work

    It is under their Terms of Service no.5 under System Backup. System Backups Backups are the sole responsibility of the customer. x10Hosting retains and offers backups to the customer but does not guarantee this service from failure. It is recommended all customers keep their own backups...
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