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  1. cjptomas80

    Can't access cpanel

    @tagaurot I tried and it works. PLDT fixed line had this problem but their mobile/wireless (Smart) working fine.
  2. cjptomas80

    Can't access cpanel

    @tagaurot yes. I think almost all PLDT IP address is affected.
  3. cjptomas80

    uploaded files keep being deleted

    It is a violation of their Terms and Condition / Acceptable Use Policy. You need to host your bigger files for distribution on any file hosting you prefer. x10hosting space is for the site to work properly.
  4. cjptomas80

    disappointed little bit

    Buying premium hosting has no restriction on who and where subscribe to their services. Restrictions imposed on Free Hosting to prevent abused / resources hog on their free server. Sadly Legitimate users will be affected by their fellow countrymen if the system is abused. (Most likely myself too...
  5. cjptomas80

    Access is restricted to your hosting account / Blocked

    Some PLDT customer been abusing the the x10hosting services lately althought this is just my opinion of mine. Refer to this post for details since I had the same problem as you. It start this problem for me since October 21, 2019.
  6. cjptomas80

    Can't access cpanel

    I think they using it for reference for the block since my Country (Philippines) listed on this post as a whitelist. I have been using their hosting before my country been listed. I can check my IP address on my router since it is a dynamic IP address (static IP address that change over time)...
  7. cjptomas80

    Can't access cpanel

    I already did (via email) and they replied that I should change my ISP. I sent all information needed (see the details below/after the screenshot on the previous post) I follow up with another to clarify my situation and wait for another reply. I check that IP address I currently using is...
  8. cjptomas80

    Can't access cpanel

    NOW I encounter the problem encounter of the thread starter. I did try to check my IP address on this https://www.whatsmyip.org/ and https://whatismyipaddress.com/ for additional information since it had a blacklist status checker and the result is I don't have any proxy or any related...
  9. cjptomas80

    Can't Access account but y'all still charging me

    Limited here is for x10hosting. x10premium trial is the x10hosting itself just that the x10hosting is very limited on hosting resources but enough for personal and small sites.
  10. cjptomas80

    Can't Access account but y'all still charging me

    IF you already buy a subscription on x10premium, you can directly contact them not on this forum as they should have dedicated contact details for their support on your receipt. There's no trial on x10premium because that's x10hosting with limited features. SSL feature now had on x10hosting...
  11. cjptomas80

    i registered in a different contry

    It is the restriction they implement for preventing abuse. I don't know if it is possible for the staff to reassign your login country. Worst case you need to create a new account.
  12. cjptomas80

    Unable to create new site

    No clue either, I manully setup install (like worpdress, drupal etc.), I only use Softaculous as a backup and download and delete after the backup file of my site. You could try to install wordpress manually.
  13. cjptomas80

    Website is working but it still shows suspended

    This is a much better solution than mine. Thank you for the information. Still his/her site will show the "temporary suspension" if he/her still didn't provide front post/page. It still show "not found" when directly visit it.
  14. cjptomas80

    Website is working but it still shows suspended

    if the site using any content delivery network (CDN) like cloudflare try to login then clear it's cache. Or add a front/static/sticky page or post if applicable (like index.ph. Since it showing nothing like that when directly accessing the site and it's giving me "page not found". When posting...
  15. cjptomas80

    Can't access cpanel

    and if doesn't work at all, try to use a new profile of your browser (better be Firefox, Chrome/Google Chrome not their fork). Check your router/modem if you have activate some kind of feature like VPN or something equivalent And all if this is all done and still can't access there's a chance...
  16. cjptomas80

    Add Prefix to threads

    To be easy identified on what kind of thread it will be. example like [request] for an upgrade of disk space request or similar [resolve] for the request of upgrade or help is done. [help] for problems related to hosting with help from community or staff [tutorial] as stated or any others that...
  17. cjptomas80

    Update Disk space

    @Anna Sorry for bumping the tread but according to this post I am currently signup on Philippines but still limited to 500MB disk space or I am not really eligible for requesting an upgrade?
  18. cjptomas80

    How can I Fix the HTTP Image Upload Error in WordPress?

    did you check your webspace, upload limit on php. Chech this tutorial on Hostinger.
  19. cjptomas80

    Giving Drupal 8 a chance

    As you say this is already an old thread and mention that your solution it just for a temporary fix. But as of Drupal 8.7.8 these temporary fix is not needed in my case (Drupal Core Downloaded from the site, not using the auto-install script).
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