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I am going to start the backup procedure. I will be shutting down all services except FTP to allow it to run. -Corey

http://www.rense.com/general67/street.htm

Looks like option 3 is going to win in the poll. So it looks like the plan will be, everyone who wants to keep their accounts will post a ticket on the help desk at http://www.x10hosting.com/helpdesk . Make sure to pick the Backup\Restore department. I will start backing up accounts...

Well, I figure I'll give you guys a choice. We have 4,000+ accounts, by estimate about 80% of those are unused. Anything we do takes an extremely long time because of the amount of accounts on the server. It also makes the server extremely unstable -- at this rate it will be another week or...

LEAVE. I'm sick of it. If you complain I will ban you, simple as that. The only thing you're accomplishing by complaining is making people mad. Do you think someone is going to want to help you after you complain? NO. I'm giving my staff full permission to ban anyone who is...

Please use: http://www.x10hosting.com/helpdesk Sorry for making you repost but I need this in a more organized format. Half of the posts aren't posting the info requested and there is no way to tell if another staff member already helped someone. ***READ*** If you do not follow the...

Going to restart the server and run FSCK. Most of the stuff is now done and I will try to get to the accounts that haven't been restored yet sometime today. Thanks for the patience guys. -Corey

If you have been suspended recently please go to http://staff.x10hosting.com/check.php This should tell you why and give you a link to unsuspend yourself. This link is also located on the suspension page now. If your username is not listed please make a post and we'll unsuspend you as...

As I'm sure you can see we're having a good amount of problems recently. PMing me is not going to get you an answer, in fact I get over 50 a day sometimes and don't read half of them :) Please keep updated on the news, usually any of your questions can be answered in there. Also please...

Please post your username along with if it's working at all or just cPanel isn't working. As everyone knows we've been cleaning off the servers and doing maintenance. I have backed up everyone's account and moved it over, most likely a lot of accounts haven't been restored yet but we do have...

I'm sure everyone is seeing random errors. I am doing a lot of work on the servers and will get them sorted out as soon as possible. On another note, please make sure you have an E-mail address setup with your cPanel. This is the only way for us to contact you regarding your account. -Corey

Please post in the Client Support forum to have it reset. The file that stored the passwords for authentication on the server got corrupt. -Corey

Here's a pic from this past weekend, I'm in the red and my girlfriend is on my left with the bunny ears. http://www.x10hosting.com/halloween.jpg Anyone do anything interesting? -Corey

I need people to help terminate accounts. This is a temp position for a few days, and I will give you 200 points for helping. All you have to do is login to WHM and terminate any accounts that have been suspended before Oct 31st. I'd like you to have atleast 100 posts on the forums to...

We're currently still performing maintenance and moving accounts. For a quick estimate, I'd probably say another week before I open signups again. A note on all the suspensions. It was decided the best course of action was to turn on the auto suspension script even though it's not 100%...

I need to test the inactivity system before putting it live again to prevent wrong suspensions. I need 10 people to volunteer. All they will have to do is post here when they log into cPanel so that I can make sure it is logging it correctly with the time. Each person will receieve 25...

Well since I always seem to get advice and suggestions on things... if you ran x10 how would you do things differently? -Corey

We now offer livehelp with the staff. You can access it currently through http://www.x10hosting.com/contact.php -Corey

We have a two week inactivity timer going into affect immediately. Please make sure you login to your cPanel ATLEAST once every two weeks. This is going to help clean up the servers and make sure we're only hosting active people. If you plan to go away please leave your login info with...

We have just finished updating ALL servers to newest cPanel\WHM. The DNS cluster is back online and working correctly. Any sites that were activated and not working should be working within an hour or two. All servers should be running stable. We are going to put a daily sign-up limit...