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Just to verify, the x10 page shows your service as active, correct?

A response was provided in the discord.

There is very little that can be done. Aside from waiting for the weekly rate limit to reset, all that can be done is: 1. Selecting ZeroSSL instead of Let's Encrypt 2. Get a free SSL Certificate from https://sslforfree.com

Account Manager > SSL Certificates > Get Automatic Certificate from ACME Provider

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Please try again, the error 500 should be resolved.

What does your account panel say at https://x10hosting.com/panel If it shows active, click on hosting control panel and navigate to Account Manager > Domain Setup > click the checkbox to the domain > click the Suspend/Unsuspend button

Can you try it again?

What is the error code?

The weekly rate limit is not imposed by hosting, it is imposed by Let's Encrypt and ZeroSSL. The alternative is manually getting one from sslforfree.com

It is a weekly rate limit, this limit is imposed by the ACME Provider. You can select whether you want the certificate issued by Let's Encrypt or ZeroSSL

All that can be done is either waiting for the weekly rate limit to reset, selecting an alternate ACME Provider, or manually installing one generated from https://www.sslforfree.com/

No, it is x11. That is the name of the specific server that was in question.

Support for Premium is in the clients area in the Premium client panel to create a ticket.

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Can you try it again now, if the service auto cancelled/terminated?

That is the reason as it says: It means your domain contains a term that may go against community standards, please wait as this request is reviewed.

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Your account panel https://x10hosting.com/panel lists the reason for the suspension

Please create your own thread for future reference. This is a client side error. https://www.thesslstore.com/blog/fix-err-ssl-protocol-error/