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This should have been resolved a few hours ago based on our teams feedback in Discord.

That IP is still linked to a non-standard ISP. I have whitelisted this while our team reviews options. Please access your dashboard in order to unsuspend service as needed.

Can you please re-attempt this. Your IP was blocked for failing to access your webmail. Please make sure when accessing all email accounts you are using the correct information

Anyone having issues please provide a screenshot in this thread with the existing error including the URL being loaded.

As you have already created a new service we wouild not be able to restore your previous. We can however, terminate the newly created and attempt to restore your existing / previous if you require.

Your org. service is unsuspended. The previous one is removed fully.

We can see you logged in a day after the termination and not before. Your last login before the 10/27 login was 8/31. That said, I have provided you with a one time restore based on the warnings that may have happened. However, in the future please do not rely fully on the emails but making...

We do not see any account that is terminated attached to this forum account. The account listed has a domain of : sislink.net and has been active since 2023.

This is because it will automatically be paid via the existing PayPal.Yuo do not need to do anything and this will auto pay.

Kindly re-attempt access and let us know if you see this resolved.

I have increased your space please allow a few moments for this allocation to show on your end!

Yes if you are on our starter package you would have had a PayPal account as only that is supported currently.

You should see the org. service restored at this time. Please allow up to 1 hour after this post for the local DNS and services to fully sync.

> Q: What is my Direct Admin and FTP information and password? A: When you create your service you create the hosting service password. This will be your password to use to log in directly to Direct Admin along with your default FTP and webmail account. If you do not remember or you need to...

ns1.x10hosting.com ns2.x10hosting.com This should be shown via your welcome email and your dashboard for future ref!

I can see you have not accessed your dashboard in over 90 days until 11/06. This is the reason for the service to be terminated. Before this your service was suspended ( inactive) since 7/10 so for ~120 days your service remained in a suspended state without your acknowledgment of this service...

My pleasure. Despite no emails, the clock is always ticking so please make sure you are accessing your dashboard often to prevent this from happening again.

This is what your site should be showing as there is no content currently. We can also see you have added this domain as a "pointer" and not a full domain. You would normally want to update this and add the domain directly to your service in order for it to resolve properly to any web content...

Thank you for being a long term user! I reviewed this for you and while the emails may have been sent out of sync we can confirm you have not accessed your hosting dashboard in over 90 days before today. This is the reason for your account being terminated. With that said I have restored...

I will let our backend team know we can remove the existing service and attempt to restore your old. While we do appreciate the support you do not need to update or upgrade to any packages for this to be done.