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  1. Anna

    requesting unsuspension

    Not going to happen since you were hosting a phishing site.
  2. Anna

    Resources Limit

    If it occurs frequently it may cause a suspension eventually, but if it is just once in a while all that happens is that for a period of time the site may be unreachable. If it s a well trafficked site it might be an indication it has outgrown the limitations of free hosting, which will not be...
  3. Anna

    Delete Service or Domains

    I have set the service for termination and it should be fully deleted within the next few minutes. There is currently no guide on SSL, but one of the more common errors is a ratelimit error (Let's Encrypt only allows a certain number new certs at a given time, when we hit the limit there's a...
  4. Anna

    Unable to do monthly login

    Got it. I have now associated the forum account you currently post from with your hosting so support will be easier going forward as we can look it up by the forum account alone.
  5. Anna

    Unable to do monthly login

    I did find it by that username and have set an exception. I also noticed that for some odd reason your hosting account does not have an associated forum account, probably due to the account being among the really old ones. I can set this forum account as associated for you if you'd like, to do...
  6. Anna

    requesting unsuspension

    Your account was suspended for the use of prohibited script which is a ToS violation, this also means that the suspension will not be lifted.
  7. Anna

    I logged in recenty what's up?

    Your account is suspended for inactivity, just login to https://x10hosting.com/login and unsuspend yourself. You are required to login to the account at least once every 30 days to keep it active, this is how you "pay" for free hosting, failing to do so will lead to suspension and later...
  8. Anna

    Cannot reset account password

    The email address mentioned above is NOT the contact address on file. The forum account you post from is also not attached to the account holding the pcriot.com domain you have listed as your email address. Support requests needs to come from the forum account on file (which was created...
  9. Anna

    requesting unsuspension

    That would not be possible as the suspension is for a ToS violation.
  10. Anna

    Unable to do monthly login

    The error code says you are in a country we currently do not allow new accounts from, however the forum account you post from is not one that is attached to any hosting account so I can not verify that you have an existing account and thus would be eligible for an exception to this block. I...
  11. Anna

    Delete Service or Domains

    I can delete the added domain but not the one you used when creating the service. The domain set when starting the service needs to always remain on the account. I can delete the entire service, I just need you to confirm which of the options you want to use.
  12. Anna

    Forum software

    This is in the footer of the forums. We use XenForo: https://xenforo.com/ This is however not a free forum software.
  13. Anna

    Revival of account

    There is no account at present with that email address. Looking at the login history as noted on our old backend you where inactive long enough for the account to be terminated as being inactive (I see no logins made after May 2020). You would need to sign up for a new account
  14. Anna

    IP blacklisted

    I don't see your IP blacklisted on the server of your account at this time. Please note that it is recommended to always login to DirectAdmin through the account panel, logins to the account panel is the only thing that marks the account as active.
  15. Anna

    Unable to add domain

    That domain is currently attached to an existing account on our servers. You are however correct in that this forum account is not linked to that account, there is however another forum account that is linked: danielx6 It would appear that this was a case of where the account wasn't properly...
  16. Anna

    Delete domains

    The forum account forcevit is a completely different account from the one you use here, it may hold a different email address then for the hosting (I can not check on this however) and was created in 2017, likely automatically together with the hosting account as that was also created in 2017...
  17. Anna

    Removing extra domain

    Domain is being deleted and should be removed in a few minutes.
  18. Anna

    Login Error in x12.x10hosting.com

    I did find your IP blocked by the firewall due to "Failed IMAP login". I have removed the block, but make sure you have the correct information in your mail client.
  19. Anna

    Blacklisted after asking question

    Yeah, assuming you get the notice of being blacklisted when going to DirectAdmin that would likely be a password issue causing the IP to get blacklisted. I have removed your IP from the blacklist.
  20. Anna

    Storage increase

    Denied. Account is now suspended for ToS violation.
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