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  1. Anna

    Error code E5AE4B61D8D028088 when trying to log in

    That error code indicates you may be using a VPN or Proxy service, the IP is a commercial one. Make sure you do not have any such service active when logging into your account. There is also no hosting account related to the forum account you post from, please make sure to always use the...
  2. Anna

    This Account Has Been Suspended

    Your account is suspended for being inactive, you would also have gotten emails informing you about this with information about how to sort it. You can unsuspend yourself by logging into https://x10hosting.com/login (which is the only place that logs activity), the requirement is to login at...
  3. Anna

    Need help to get SSL configuration enabled

    This have now been enabled for your account.
  4. Anna

    How To Delete The 2nd and 3rd Domain?

    Right now you can not do that yourself, a request needs to be made here on the forums. To avoid confusion it is best to also include in cleartext the domains you want removed.
  5. Anna

    Unable to add domain

    Yeah, would be easiest for all involved I think. This forum does now associate with the service.
  6. Anna

    Help ! I'm getting this message from my antivirus (AVG) when I try to go to my webpage:

    The domain as shown in your image does not appear to be hosted with us, it points to a server in London from what I can tell, although it does show the same content as your x10 domain does.
  7. Anna

    Unable to add domain

    I have made the change as requested and you should now see the details of your old account when you login to the panel. If you would prefer, I can associated the panel/hosting account with this forum account as well so it is easier to find if you need any further assistance down the line.
  8. Anna

    Delete Service or Domains

    That domain has been set for deletion and should be removed within a few minutes.
  9. Anna

    Deleting/terminating domain

    I have set that domain for deletion and it should be removed within a few minutes.
  10. Anna

    requesting unsuspension

    I was able to find the account using that domain, we can search with a variety of information to find accounts, domain is usually the least sensitive information in a public environment which is why we most often ask for that. I also found out that you do in fact not have an x10hosting domain...
  11. Anna

    requesting unsuspension

    There is no hosting account linked with the forum account you are posting from, could you please provide the domain of the account?
  12. Anna

    Resolved unable to login and can't reset my password

    We have reviewed your account and restored it from the pre-migrations version since that was the easiest option to get the entire account back, but since it looks like the scripts on there is severely outdated you would need to rectify this in order to avoid the account being compromised. I...
  13. Anna

    What are the current free subdomains you can choose from?

    .x10.bz, .10.mx and .elementfx.com
  14. Anna

    Disc Space

    I have increased your available diskspace. However, I also noticed that you are close to the Inode limit (50 000 is the limit and you use 43 217). This is a hard limit and will not be increased on free hosting. Our affordable premium hosting does however have a significantly higher Inode limit...
  15. Anna

    IP blacklisted

    Can you please try now?
  16. Anna

    Cannot reset account password

    I have changed the email address on file, you will still need to go through the reset password though before you can login.
  17. Anna

    Cannot reset account password

    It doesn't really matter, I'll remove it once I retrieved the information. Root is easiest to find it from
  18. Anna

    Cannot reset account password

    I have unsuspended your account, if you are able to login via FTP could you please upload/create a file called x10hosting.txt with information about what new email address you would like set as your contact email? This can not be one that is located within your account, it has to be from a...
  19. Anna

    Important Errors when trying to login / reply for inactive email

    That error code indicates you may be using a VPN/Proxy, the IP you connect from is listed as being commercial. Make sure you are disconnected from any such service you may have.
  20. Anna

    FREE HOSTING SPACE

    We would not jump you up to 3 gb directly even if you met the requirements, it will always be incremental. Not all scripts are suitable for free hosting due to various limitations. Premium hosting comes with only a low cost and would have unlimited disk space as well as better resources in...
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