Search results

Glad you got it sorted, however it is odd that the file would have been deleted.

When your site goes through CloudFlare cache servers, it will not work to have your own domain as the host on ftp (it would try to connect the cache server of CloudFlare as that's where the domain points). Try using the server url for host in FTP. Optionally create a subdomain...

The service as been set for termination. Do you want the panel account closed/removed as well?

In DirectAdmin, under "Domain Setup" you can enable it for the domain in question. Just click the domain name to reach the option to enable it, it's a small checkbox only to enable.

I have unsuspended your account.

The signup domain will always need to be present in the account so the domain bluepalacehotel.x10host.com can not be removed. I can remove the domain slamwebradio.io, just confirm that is what you want. Please note that support is done in English only.

I'm sorry this seem to have been overlooked, that domain has now been set for deletion as well.

I have increased your available disk space. Should you come towards 75% of that, and the account is complying with ToS, you can actually have additional extension of space as well.

I have set your service for termination and it should be removed within a few minutes. Do you also want the panel account closed, or did just want the service removed?

Currently you can't do it yourself, you would need to request the domain to be deleted here on the forums. You need to tell us which domain you need removed and we'll sort it.

You might be better of seeking advise from those that created WooCommerce, in general we can't support third party scripts (personally I have no experience with WooCommerce). In general, cache plugins can be useful, if configured right. Making sure images are small and properly compressed helps...

You can't do it yourself, it has to be done by admins at this time, which we will do upon request. Do you want only the service removed or the account as a whole?

There's an image folder with nearly 400mb, I can't see these images being in use somewhere (correct me with a link if I'm wrong). If they are not in use on the site, they would fall under file hosting, which is not allowed on free hosting, all files needs to be related to the site and accessible...

I have unsuspended your account for now, note that it will get suspended again once the script is ran next so I advise that you do upload that file rather quick.

Same applies on that, it is suspended for inactivity. Due to that account not being associated with you I can not give details about it further then this. You do know that having two accounts is against the ToS?

That would defeat the purpose of you sending from the one on file, by sending from the email on file you would show that you are indeed the actual account holder to a certain degree of certainty (we have few ways to verify this properly otherwise). If I were to unsuspend the account, would you...

What browser? I know DirectAdmin don't play well with older internet explorer, but should work with a modern browser. Are you posting to this forum from the same location as you can not access x12 on? The IP logged for your last post is not in the firewall so it would be something else I think

Your account is suspended for inactivity. You will need to login to the account panel: https://x10hosting.com/login and then click to view service details and request the unsuspension. Note that you are required to login to the above at least once every 30 days to keep the account active. I...

Yes, that could be possible. Please send me an email FROM the email address on file to anna @ x10hosting.com (remove spaces obviously, don't want it clickable) and let me know which email address you want me to set for the hosting account.

I have unsuspended your account. Note that the suspension had nothing to do with inactivity, logging in only prevents the inactivity suspensions.