Search results

  1. Anna

    Delete account

    The service as been terminated and the panel login has been closed pending deletion.
  2. Anna

    Cannot access my account or reset password

    That indicates you were trying to create a service with a disallowed domain name, the block was temporary and should have been removed by now.
  3. Anna

    Cannot access my account or reset password

    I have unsuspended your account. If you are able to access via FTP, or DirectAdmin itself, please upload/create a file called x10hosting.txt and put inside it what email address you want me to change it to, do NOT put that file in public_html
  4. Anna

    Recovering an account that was purged?

    There is no information about a previous account linked with the forum account you post from. I'd need the username of your account to be able to check weather or not it is possible to recover.
  5. Anna

    Remove domain

    The domain has been set for deletion and should be removed in a few minutes.
  6. Anna

    Cannot reset password as no longer have access to original email

    In your initial post you mentioned usually logging into x14.x10hosting.com:2222, which made me assume you could do that when the account was not suspended. I have unsuspended your account, login using the above as mentioned and create/upload a txt file as described earlier:
  7. Anna

    SSL Option

    SSL is now enabled on your account. To enable it on a specific domain, visit "Domain Setup" in DirectAdmin.
  8. Anna

    Delete all File manager by mistake

    Did you already get help with this? It looks like your account have all the relevant files including two sites.
  9. Anna

    I can't connect to DirectAdmin due to error message "Your IP is blacklisted"

    I have removed your IP from blacklist. Make sure you do not attempt to login with bad credentials, for DA it is recommended to always go through the panel (https://x10hosting.com/panel) as that also is the only option that will mark the account as being active.
  10. Anna

    hata kodu alıyorum giriş yapamıyorum

    That error indicates you tried to create a forbidden domain, likely related to the same as your account just got suspended for.
  11. Anna

    Resolved Request to remove domain and increase disk space

    I have increased your available diskspace, and the domain has been set for deletion and should be removed within a few minutes.
  12. Anna

    x13 Currently Down?

    I have removed the block. In the future if you need any assistance, please start your own thread as it is easy to miss things in a thread that has mutliple posters. Read: https://community.x10hosting.com/threads/support-guidelines.207262/
  13. Anna

    SMTP mail configuration

    You will not be able to use SMTP inside the php script, especially not if the you are using a third party mail provider doing so. All mail traffic originating from the server will need to go through our spamfilters.
  14. Anna

    Can I request additional storage space please?

    Please note that personal image galleries are limited to 500mb of disk usage: Given that most of the space is taken by images used in a gallery form, this would count as a personal gallery. That said, I have made a increase on the account, but you will not be able to get the amount you wanted...
  15. Anna

    help me my direct admin panel not working

    Can you please try now?
  16. Anna

    Cannot reset password as no longer have access to original email

    The only information above that is correct, is the domain. The username is NOT what you posted, further more the forum account you post from is NOT attached to the hosting account. The correct forum account, which was created together with your hosting account is the same as the actual username...
  17. Anna

    Deleted Files advice

    There is no hosting account attached to the forum account you have posted from, what is the domain of your account so we can find it?
  18. Anna

    request for additional storage space

    I have increased your available space.
  19. Anna

    Cannot access my account or reset password

    The email account on file is: a**n@ka**tz.com (** does not represent actual number of chars)
  20. Anna

    how to resolve http error 500 that says wp-blog-header.php file not found?

    if I recall right we did discuss this in Discord?
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