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  1. Anna

    ERROR CODE EDAEE87C1F749C1E4

    Error code not found. Note that each attempt will give a new code and invalidate the previous one.
  2. Anna

    Resolved Cannot access my account or reset password

    Looks like there was a small error with the panel account for you, I have corrected this and you should now be able to do the password reset.
  3. Anna

    x10hosting vs x12.x10hosting

    Technically, you only need to login to one, the one on https://x10hosting.com/panel This is the only login that marks the account as active, you should not go directly to DirectAdmin (you have a login link that automatically logs you in there from the panel however).
  4. Anna

    I need to remove two domains from my domain panel

    What domains? Note that the domain you set when creating the service is not going to be removed.
  5. Anna

    Resolved Why server in maintenance ?

    Maintenance is needed once in a while to make sure things run smoothly. Signups has been enabled again by now.
  6. Anna

    Request to remove domain from account

    The domain has been set for deletion and should be removed within a few minutes.
  7. Anna

    Cannot access my account or reset password

    When I unsuspend the account to allow you access via FTP (assuming you do know the login) you only have a limited time to do so before the account ends up suspended again for being active since no login to the panel was made. I have once more unsuspended your account, and also attempted to set...
  8. Anna

    Cannot reset password as no longer have access to original email

    The DA login details would not have been touched, you would however not be able to login once the account has been suspended, so when I unsuspend your account you only have a limited time to login (assuming you do figure out the correct username as the one you posted in the original post is NOT...
  9. Anna

    Error Code E6BFB6E748AC4C085

    The error code indicates you may have been using a VPN or proxy service to connect, this is not allowed with free hosting, make sure any such is disabled when using our service.
  10. Anna

    Error Code E6BFB6E748AC4C085

    I don't see the IP you posted from as being blocked by the server at this time, is this still a problem for you?
  11. Anna

    Domain Removal Request

    The domain has been set for deletion and should be fully removed within a few minutes. Please note that support for free hosting is done mainly by volunteers (I am one too) we may some days have more time, others less. If you want priority support, our affordable premium hosting does have a...
  12. Anna

    Host Control Panel username/password vs. x10hosting.com username/password: blacklisted IP

    Both buttons should do the same, they do on my account at least. I'll relay this to the dev team though to look at.
  13. Anna

    Log in history is incorrect

    I see you has having logged into the account, in both October and November as well as December, January and now in February The requirement is once every 30 days, so by nature you would likely get a warning some months if you always aim for say the 15th of the month, due to the fact the months...
  14. Anna

    Remove domain

    emecegee.com and mariocriado.es has been set for deletion and should be removed within a few minutes. elevenagency.es is not attached to your account so I can not remove that upon your request.
  15. Anna

    Signups are currently unavailable due to maintenance

    Maintenance happens once in a while and would be shown for all that attempt to create an account. That said, China is indeed not eligible for free hosting at this time.
  16. Anna

    Can access server

    Is this still a problem? I did not find that IP in firewall or the blacklist. It is possible it was a temp block in the firewall though.
  17. Anna

    I accidentally deleted all the files in Filemanage, makes the web inactive!!!

    Looks like this has been sorted? I can see the relevant files/folders in your account, do you still need any assistance with this?
  18. Anna

    Requesting Domain deletion

    Those have been set for deletion and should be fully removed within a few minutes.
  19. Anna

    "ServerTokens not allowed here": Why happen this problem? My website doesn't show and generates an 500 Server Internal Error

    Correct, you can not use the ServerTokens directive in .htaccess. ServerTokens can only be used in the main httpd config, which you can not access as a user of shared hosting, this is not specific to our hosting service, it is how the webserver works.
  20. Anna

    Your IP is blacklisted

    I have removed the IP from blacklist.
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