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  1. Anna

    Another "Error code ECC2B873C35ECAB64. Please go to the support forum for assistance."

    That error code indicates you are in a country no longer eligible for a free hosting account, however since you are a longtime existing user I have set an exception to your account and you should now be able to login properly.
  2. Anna

    Can't view images on my website, only seeing placeholders.

    Can you give an example of a page that does this? I see you have two domains on your account, one appears to have been put into suspension, the other does not seem to have any images added by looking in the source code (I can only access the startpage as there's also no links to any other parts...
  3. Anna

    Error code E1FCBFF9AFEC42615.

    As @michaelw1 says, your country is no longer eligible for free hosting, however since you created the account before the block was implemented I have set an exception for your account, so you should now be able to login again.
  4. Anna

    Request Storage Increase

    I have increased your available diskspace.
  5. Anna

    Resolved Can I please get additional disk space?

    First off: since this was marked resolved you might have been better of with starting a new thread as it is also a different issue currently. We kind of also moved, or rather the backend has been changed, however it appears that there is a problem with your panel account, I'll sort that out in...
  6. Anna

    Request for more storage space for my personal website

    I have given you an increase in diskspace.
  7. Anna

    disk space increase request

    Denied. The account does not currently meet all requirements. You might also want to make sure you compress your images before uploading them to WordPress, having the full size images is of little use on the web.
  8. Anna

    requesting unsuspension

    You have exactly two options: 1, we wipe the account and give you a fresh one. 2, the account remains suspended until terminated automatically, I'm actually surprised it had not been terminated yet. We can not give you the account back as is and risk a compromise giving a third party access to...
  9. Anna

    How to set up custom records for email forwarding at NS2.X10HOSTING.COM

    A pointer domain can not hold its own settings, it will always duplicate what the domain it points to have configured. In this case, it would likely be better to remove the domain from pointers and add it as a separate domain, and then copy over the contents you want to show on it from the x10...
  10. Anna

    cannot access control panel AGAIN

    SSH, which is needed for SFTP (stands for SSH File Transfer Protocol) is not available on free hosting, meaning the credentials will be perceived as being bad by the server.
  11. Anna

    Important Errors when trying to login / reply for inactive email

    Error code indicates VPN or Proxy. These are not allowed with our free hosting service, they need to be disabled.
  12. Anna

    Error code EE9DA3AFDAE006295

    This indicates you attempted to create a bad domain.
  13. Anna

    Requires Staff These credentials do not match our records.

    I have taken a look, unfortunately there was no backup properly made upon termination of the service, we do have the backup from pre-migrations still though. This backup does so far look ok, I have scans set for it though to ensure it is indeed clean. However, one reason for the abuse hit on...
  14. Anna

    [split from] Errors when trying to login / reply for inactive email

    I have unsuspend your account, would you be able to login via FTP (or DirectAdmin directly on https://x12.x10hosting.com:2222)? If I did it right you should have a couple days before it hits suspension again for lack of logging in. If you can do this the easy solution is that you create/upload...
  15. Anna

    Important Errors when trying to login / reply for inactive email

    The country you are in is currently not eligible for free hosting.
  16. Anna

    Important Errors when trying to login / reply for inactive email

    That indicates you are on a VPN or Proxy, make sure any such is disabled when using our service.
  17. Anna

    Important Errors when trying to login / reply for inactive email

    Error code not found. Note that any later attempts will generate a new error code and invalidate the current one.
  18. Anna

    Important Errors when trying to login / reply for inactive email

    You have attempted to create a service with a disallowed domain name. I can see you have an active service at this time under that email address, you are only allowed one account/service.
  19. Anna

    Important Errors when trying to login / reply for inactive email

    The country you are located in is currently not eligible for free hosting.
  20. Anna

    Can access server

    Looks like too many failed login attempts, this is in firewall currently for the IP you posted from: "Blocked with Directadmin Brute Force Manager" With "server's control panel", what exact URL are you referring to?
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