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  1. Anna

    Resolved 404 error from main page

    This might be more of a wordpress issue then a hosting issue, but a first step to try is logging into your wordpress admin area and go to permalinks section and check and re-save so they are rewritten to rule out there being an issue with those, which would case 404 (file not found errors). I...
  2. Anna

    Account suspended

    Since the account no longer show as suspended I guess you did find out where to unsuspend the account.
  3. Anna

    Request to delete domain

    This is your signup domain, it can not be deleted in itself, the entire service can be deleted however if you wish.
  4. Anna

    SSL Activation

    You should now have SSL enabled on your account.
  5. Anna

    In Progress Delete account?

    Service is set for termination and will be removed shortly, the panel account has been closed pending deletion.
  6. Anna

    I am getting a 403 error whenever I load my website

    That would be due to the public_html lacking an index file (ie index.html, index.php or index.htm), when the folder lacks those by default it will give a 403 forbidden. You can, by use of .htaccess, set it to show the folder contents as a list of files instead, but this poses a security issue...
  7. Anna

    Can someone delete my account??

    closing thread.
  8. Anna

    Resolved deletes files and can't access recycle bin.

    Unfortunately we do not provide backups on a per user basis, backups are your responsibility. What happens when you try to access the recycle bin? I can access it fine on your account.
  9. Anna

    Request to delete a domain

    The domain has been set for deletion and should be removed in a few minutes.
  10. Anna

    Resolved Account suspended

    I'm sorry you got a long wait, I have now updated the email address on file for your account.
  11. Anna

    In Progress Email account lost!

    I have redone the transfer to a second server (I'll PM you login details, and if you prefer I can terminate the other and associate this with your panel login), however it becomes clear that the domain was a parked domain on your original account. This means it is transformed to a pointer...
  12. Anna

    Resolved Request to delete a DOMAIN

    The domain has been set for deletion and should be removed within a few minutes
  13. Anna

    can my account be deleted?

    Alright, the panel account has now been closed pending deletion.
  14. Anna

    Login issue

    Looks like there was a small error with the transfer of your account, as you have noticed the actual DirectAdmin account was never affected. I have sorted this out so you should now be able to reset the password and regain access to the panel account.
  15. Anna

    Host Control Panel username/password vs. x10hosting.com username/password: blacklisted IP

    Can you please try clearing cookies (specifically x10 related) and the browser cache and then log back into the panel and try again?
  16. Anna

    requesting unsuspension

    The only way the account is unsuspended is that we wipe it and give you a fresh account, all data removed before it is unsuspended. It has to be this way because if there was indeed a compromise it is hard to find the exact exploit used and be able to just sort that out. The note about removing...
  17. Anna

    requesting unsuspension

    Your account was suspended for a ToS violation, a proxy was detected on the account. This means the suspension will stand
  18. Anna

    requesting unsuspension

    Your account was detected to have a known shell hacking script, the account will not be unsuspended.
  19. Anna

    requesting unsuspension

    Suspension is for a ToS violation, proxies are not allowed. As such the suspension will stand.
  20. Anna

    requesting unsuspension

    The suspension is due to a ToS violation, we do not allow any proxy services on free hosting. As such the suspension will stand.
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