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See reply on your other thread. IP was blocked for failed SSH logins.

Your IP was blocked by the firewall due to "Failed SSH login", SSH is not available for free hosting and as such you will not be able to use SFTP (SSH File Transfer Protocol) either since that is done over SSH. I have removed the block.

These two should now be deleted.

That would be due to the country you are in currently not being eligible for free hosting. Since you are an old user I have of course set an exemption for your account so you should now be able to login properly.

This is correct, with the new backend, everyone has the same country code as part of the transfer (same goes for the profile details). This is not going to be an issue at all as it is within the design. The hosting control button does take you to DirectAdmin which is what has replaced cPanel as...

I have updated the email on file for your account. Please use the password reset function with this email address, let us know if you run into any more issues.

The email address associated with your account is di****tos@earthlink.net (* does not represent actual number of chars) If you do not have access to that email, let us know and we can update it to one you have access to. It is correct, the new backend system only accepts the email address that...

Your IP were temporary blocked for failed logins, the block appears to have expired now so you should be able to login to your account. As for the expiry of the other account, up until now we have not enforced the rule about inactivity since the migrations started which is about 2 years ago, so...

This would not be possible on free hosting. @Eric S would there be a similar setting on premium hosting, or would that be an option?

There was a small error with the transfer of your account into the new backend. I have corrected this so could you please try resetting the password one more time?

This has now been sorted, you should have access to that option now.

I can see the emails are being sent properly from our end. Have you checked so that they have not ended up in your spam folder?

Each new login attempt will generate a new error code as they are unique and correspond to that event. This was due to you being in a country currently not eligible for a new free hosting account, but since you are an existing user an exception has been set for your account. You should now be...

Not possible, as that email address is NOT what is associated with that account. As Eric mentioned, the email address that is associated has the following charactersistics: mit*****9**9@yahoo.com Also since it is not your account and not associated with the forum account you post from we can...

I have now associated your old service with the panel account.

What the user is doing is clicking the link from the panel, in which case you should not modify the link at all.

The usual suspect in these cases, that the IP is blocked by the firewall, turned out to not be the case. Are you able to view your site properly? Is it the same if you go directly to https://x12.x10hosting.com:2222 without going through the panel? Trying to determine where the error may be...

To see the actual 403 error you need to be logged in as it is a page not accessible without perms (admin usually). I have taken a look and corrected a couple permission errors that may or may not have impacted this issue, can you please try? As for the issue of losing data, that would be due to...

You can not do it as it is an admin only feature. I have removed the IP from blacklist.

The index file you recently uploaded is Index.htm. Linux is case sensitive so index.htm is NOT the same as Index.htm http://genealogy.x10host.com/Abreo/Index.htm will work and show your most recent update. Yes, because you have the file named Index.htm with a capital letter...