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That will not work as that gmail address is not the contact email address that is on file for your account (it may be what you have for the forums, but it is not for the hosting account). The one on file is one you have created with us, under the domain you have with us...

Request denied. You have over 200 mb in trash, with that taken out of the count you don't quite match up to using 75 % of the initial space. I'd suggest you start by clearing trash folder by clicking the icon next to it on the file tree in the file manager.

I have updated the email on file for you so you should now be able to properly sort out the password reset.

You should always state what domain you want removed, I can see two additional domains listed for your account, we need to know which one to remove.

Thanks for reminding us that the information there needs updated with information that match with the new site. The reason, which would be stated although perhaps not very clear, would be it was flagged for admin review as we had a glitch in the suspension system, some accounts were flagged to...

They are not invalid, the only place that counts in regards to keeping the account active is at our main page: https://x10hosting.com/login Logging into DirectAdmin, or via FTP does NOT count.

Great, I'll close this up as resolved. Please create a new thread if you need any other assistance.

Your service is currently suspended as inactive, I'll unsuspend it for you so you may hopefully be able to sort this out. The preferred way to get the email address for the account updated is that you, if you have ftp access or are able to login to DirectAdmin directly, create/upload a file...

The domain has been set up for deletion and should be removed from your account within a few minutes.

A password reset on the main login would not have affected the password for the forum nor for any DirectAdmin account, also the reverse would be true, changing the password for the forums will not affect the others (I can't check, but in reality the forums and the panel login could have...

Your account is currently suspended for inactivity. You would normally be able to login and unsuspend yourself, but for your case it won't be as easy since you have an email address on file that is dependent on the service being active. The first step to regaining access does require a password...

This has been done.

In general free hosting does not allow external SMTP hosts being used in scripts, it is very possible that the server treats this as being one although it is on the same server due to how connection are made through the script. I'm not familiar with the script in question so I can not say if...

The suspended message on the site takes a bit to clear, and unless you login the account is subject to being suspended again when the script runs next time. I have updated the email on file, so you should be able to properly do the password reset now.

There was actually two things that could be a problem with this. The first thing is that in the install.php located inside public_html were missing its leading php tag, all php code blocks (weather part or the whole document) should start <?php and end ?>. The end tag was there but not the...

The only way you can change the email address on the account is after you have successfully logged in. Changing the email address on the forums will NOT affect what email address your hosting account does have on file, it only changes what the forum account have. I have unsuspended the...

You should now be able to reset the password using the email address you provided me with. I did reply the email as well, but I'll assume that fails to deliver the same as our mails from the system so updating here too.

I did reply to the email after making the requested changes, I guess it failed to deliver to your inbox as our other mails seem to do, I should have thought to update here too. You should now be able to reset the password using the email address you provided me with.

I don't see any attempts to reset the password in our logs, the only mails I see having gone out are the two warnings about inactivity and the one telling that your account is suspended. Have you gotten any of those three emails in the past few days? Indeed there has been a few users that had...

The forum account you are posting from is NOT associated with that account, further more you are only allowed to have one free account, so it would make it seem you currently have two account, the one you ask about and the one that is associated with your forum account. I can do very little...