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  1. Anna

    Important Server issues all servers.

    The DNS issues should be sorted, anyone that created an account the last few days and have a domain that gives an error about not resolving should begin to resolve properly fairly soon, if it is not already doing so.
  2. Anna

    Password Reset Issue

    Currently there's two parts to your problem. One is that your server, x12 is still not fully recovered after the events as posted in https://community.x10hosting.com/community/threads/server-issues-all-servers.208924/ So right now, even if you could login, you would not be able to do anything...
  3. Anna

    Important Server issues all servers.

    There was a discovery of a DNS issue that mainly affects new accounts (but also anyone changing/adding domains in their account). This issue basically leads to the domains never being made public and are therefor not able to resolve to the correct IP (think of DNS as a huge phonebook, where...
  4. Anna

    Important Server issues all servers.

    There was a discovery of a DNS issue that mainly affects new accounts (but also anyone changing/adding domains in their account). This issue basically leads to the domains never being made public and are therefor not able to resolve to the correct IP (think of DNS as a huge phonebook, where...
  5. Anna

    none of the created sites are working

    There was a discovery of a DNS issue that mainly affects new accounts (but also anyone changing/adding domains in their account). This issue basically leads to the domains never being made public and are there for not able to resolve to the correct IP (think of DNS as a huge phonebook, where...
  6. Anna

    New Website not working.

    There was a discovery of a DNS issue that mainly affects new accounts (but also anyone changing/adding domains in their account). This issue basically leads to the domains never being made public and are there for not able to resolve to the correct IP (think of DNS as a huge phonebook, where...
  7. Anna

    Unable to establish FTP connection

    That IP is not one of the free hosting servers, I do believe it is a catch all IP however for our domains that are not yet resolving to a specific account. There was a discovery of a DNS issue that mainly affects new accounts (but also anyone changing/adding domains in their account). This...
  8. Anna

    Unable to Login to Control Panel

    We are our own hosting company and has provided free hosting since 2004. Aside from free hosting we also have premium paid hosting options as well as VPS options. We do have backups and are in the process of restoring them as fast as possible.
  9. Anna

    Unable to Login to Control Panel

    This would indeed be related to the outage, your sever is not fully restored yet. Are you able to login at: https://x10hosting.com/panel ? If not do you get an error code, the system indicates you have done the password reset properly. If you are able to login there but refer to the ability to...
  10. Anna

    Error code E34DB6B757810320F.

    Are you by any chance using a VPN? It seems your IP you are using may be a corporate IP address which could indicate a VPN or other. At this time we only allow residential and public IPs
  11. Anna

    Password Reset Issue

    I have corrected the issue in the backend and you should now be able to properly reset the password.
  12. Anna

    Password Reset Not Sending Email

    The new backend did lack some information about your account, I have corrected this so you should be able to reset the password properly now. You may also accidentally have gotten an email about this which holds some faulty information (I was too quick on the trigger), ignore that email please...
  13. Anna

    Website gone

    See: https://community.x10hosting.com/community/threads/server-issues-all-servers.208924/
  14. Anna

    Error code E15E8ED8DA993799D in login

    You should now be able to access the account.
  15. Anna

    Important Server issues all servers.

    There's really not much new in regards to the progress, but I did get a bit information about the cause of it all. Due to a bug in the cloud software we use we suffered a failure to our underlying storage system. This caused data corruption on the partition containing the user accounts on some...
  16. Anna

    Important Server issues all servers.

    There's really not much new in regards to the progress, but I did get a bit information about the cause of it all. Due to a bug in the cloud software we use we suffered a failure to our underlying storage system. This caused data corruption on the partition containing the user accounts on some...
  17. Anna

    Can't Get Signed in to redo password for my account

    Your IP was blocked due to too many failed logins, I have removed the block now. Likely your IP was blocked prior to his changing the information.
  18. Anna

    My site is 404; Control panel says Quota limit reached; ftp says 421 Home directory not available.

    I do not have an estimate at this time. They are working as fast as they can to get the servers restored.
  19. Anna

    Error Code EC491B77238B05918. Got to support forum for assistance

    Great, I'll close this up as solved then.
  20. Anna

    Error code E92979F935F291987. Please go to the support forum for assistance.

    x14 is not yet fully restored, which will lead to some issues currently. See https://community.x10hosting.com/community/threads/server-issues-all-servers.208924/ for more information
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