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  1. E

    requesting unsuspension

    Domain is not allowed as you are using it to share / host movies illegally.
  2. E

    Unable to access my 2018 account but the website is still online and working

    My pleasure! I am very sorry for the wayyyyy longer than normal delay on getting it resolved! Have a great weekend!
  3. E

    HTTPS not showing my site content.

    SSl access should be enabled at this time.
  4. E

    Unable to access my 2018 account but the website is still online and working

    This new client account should now be synced correctly to your hosting service. Please use the new account you setup and you should now see your hosting control panel access. Pleased note you will also now be required to login to the dashboard account you created once every 30 days. You will be...
  5. E

    SSL Request

    This has been enabled
  6. E

    Unable to access my 2018 account but the website is still online and working

    Can you please register a new account on our site https://x10hosting.com/. Please complete this fully until you verify your email and have access to our dashboard. DO NOT CREATE A HOSTING SERVICE we just need you to create a client dashboard account. You can link this forum username when you...
  7. E

    No access to SSL Screen

    This has been enabled on your account
  8. E

    Error on x14.x10hosting.com: "This site can’t be reached x14.x10hosting.com took too long to respond."

    Your IP was indeed blocked by our firewall. The reason for this block is you are attempting to access your email account from this network using the wrong details. Please make sure you correct any failing email clients to prevent this from happening again.
  9. E

    SSL requeset

    SSL access has been enabled for your account.
  10. E

    requesting unsuspension

    So we sent you 5 emails before we actually took action. Those emails spanned during the time period and may have came one each day before it happened.
  11. E

    requesting unsuspension

    Please reach out separately regarding your case. To clarify our system sends roughly 8 emails and the total time is 60 days. 2 months with 8 emails should not be considered a short time.
  12. E

    requesting unsuspension

    I can see you have not accessed your service since 11-10-2023. I can also see that our system emailed you a total of 8 times before this service was terminated without any reply or login on your end during any of that time.
  13. E

    requesting unsuspension

    We do not provide backup copies for suspended / terminated accounts. Our team will be reviewing the case for your domain and will post here once an update is available.
  14. E

    Service Unsuspension failed

    Your account is active at this time
  15. E

    Unblock my page

    Based on the amount of accounts you had this was considered "abuse" and has to be reviewed in depth. The likely chance this is approved is slim based on the amount of accounts you created.
  16. E

    Softaculous license inactive

    This should now be resolved
  17. E

    requesting unsuspension

    I apologize our new system seemed to have flagged your domain. I have unsuspended trhis and marked the account to be allowed going forward. There is NO reason for you to remove or do anything to your service as again, this was a false positive by our system
  18. E

    Unable to log into control panel from dashboard

    Blacklisting has been removed
  19. E

    "Network Blocklisted" error still unaddressed

    When logging into our panel that program would need to be disabled.
  20. E

    Suspension due to inactivity

    I was able to confirm I can add a domain to directadmin AFTER setting up the service as you described. Again by visiting directadmin > domain management > create a new domain. Sorry you feel like you did not receive proper support or service with us when using our 100% free no strings attached...
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