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  1. M

    Direct Admin Panel

    It contains certain system messages and a ticket system and was disabled since it does not get used with hosting
  2. M

    Direct Admin Panel

    It is supposed to be disabled, it can be ignored
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    requesting unsuspension

    The account panel informs you of the suspension reason. https://x10hosting.com/panel
  4. M

    I can't extend the SSL action

    Did you go to sslforfree.com and followed its steps to create the certificate and download the zip file it provides and extracted as instructed?
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    Account upgrades

    Can you clarify your question. Infinity is just the name of the premium plan. You would have access to ticket based support system and would log in via the x10 premium client panel. 2-year plan is not required, you’re just setting up the payment term, which can be monthly, every 1-year...
  6. M

    I can't extend the SSL action

    You did not follow the instructions. Only way it will work is if you follow the instructions that are being provided. You will need to go to sslforfree.com as the instructions above stated.
  7. M

    I can't extend the SSL action

    You did not follow the instructions properly, it is in the zip file you download from sslforfree
  8. M

    Account upgrades

    Starter or Premium? if Starter, it is $11.95 USD/yr and only accepts payments via PayPal. This plan does not allow remote sql access. if premium on the standard infinity free plan, there 1, 2, and 3-year payment options (2 and 3 year options include free domain, free dedicated IP Address, and...
  9. M

    Can't Pay Invoice Online

    It should still automatically renew as indicated in your PayPal account.
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    I can't extend the SSL action

    The rate limit can not be bypassed. All you can do is try to change ACME Provider setting between let’s encrypt and ZeroSSL or: Use service like sslforfree to create a certificate and download the zip file it provides and extract it. Follow the instructions: 1. Log on to DirectAdmin Control...
  11. M

    SSL certificate renewal

    The rate limit can not be bypassed. All you can do is try to change ACME Provider setting between let’s encrypt and ZeroSSL or: Use service like sslforfree to create a certificate and download the zip file it provides and extract it. Follow the instructions: 1. Log on to DirectAdmin Control...
  12. M

    Is it possible to restore an earlier version of my joomla from backup

    You can manage that in Softaculous as long as a backup shows.
  13. M

    SSL certificate renewal

    A glitch had likely occurred at the time. You can manually have a new one issued in hosting control panel Account Manager > SSL Certificates > Get Automatic Certificate from ACME Provider
  14. M

    Terminated

    It was likely terminated for inactivity, you are required to log into the account panel once every 30 days. Multiple emails were sent prior to termination.
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    Terminated

    It should say why in the account panel when you click into the service name. It was likely terminated for inactivity, you are required to log into the account panel once every 30 days
  16. M

    X10 DNS Servers query/search refused on domain transfer

    From your 2nd screenshot it seems your registrar is not accepting the NS entries, you will need to contact your registrar in order to use the x10 nameservers
  17. M

    Please Unsuspend our account

    What is the suspension reason listed in the account panel https://x10hosting.com/panel
  18. M

    Help!

    Please try again
  19. M

    I can't log into my control panel

    Please try again
  20. M

    server software and connection problem

    Please try again.
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