Search results

  1. Anna

    SMTP mail configuration

    You will not be able to use SMTP inside the php script, especially not if the you are using a third party mail provider doing so. All mail traffic originating from the server will need to go through our spamfilters.
  2. Anna

    Can I request additional storage space please?

    Please note that personal image galleries are limited to 500mb of disk usage: Given that most of the space is taken by images used in a gallery form, this would count as a personal gallery. That said, I have made a increase on the account, but you will not be able to get the amount you wanted...
  3. Anna

    help me my direct admin panel not working

    Can you please try now?
  4. Anna

    Cannot reset password as no longer have access to original email

    The only information above that is correct, is the domain. The username is NOT what you posted, further more the forum account you post from is NOT attached to the hosting account. The correct forum account, which was created together with your hosting account is the same as the actual username...
  5. Anna

    Deleted Files advice

    There is no hosting account attached to the forum account you have posted from, what is the domain of your account so we can find it?
  6. Anna

    request for additional storage space

    I have increased your available space.
  7. Anna

    Cannot access my account or reset password

    The email account on file is: a**n@ka**tz.com (** does not represent actual number of chars)
  8. Anna

    how to resolve http error 500 that says wp-blog-header.php file not found?

    if I recall right we did discuss this in Discord?
  9. Anna

    Resolved 404 error from main page

    This might be more of a wordpress issue then a hosting issue, but a first step to try is logging into your wordpress admin area and go to permalinks section and check and re-save so they are rewritten to rule out there being an issue with those, which would case 404 (file not found errors). I...
  10. Anna

    Account suspended

    Since the account no longer show as suspended I guess you did find out where to unsuspend the account.
  11. Anna

    Request to delete domain

    This is your signup domain, it can not be deleted in itself, the entire service can be deleted however if you wish.
  12. Anna

    SSL Activation

    You should now have SSL enabled on your account.
  13. Anna

    In Progress Delete account?

    Service is set for termination and will be removed shortly, the panel account has been closed pending deletion.
  14. Anna

    I am getting a 403 error whenever I load my website

    That would be due to the public_html lacking an index file (ie index.html, index.php or index.htm), when the folder lacks those by default it will give a 403 forbidden. You can, by use of .htaccess, set it to show the folder contents as a list of files instead, but this poses a security issue...
  15. Anna

    Can someone delete my account??

    closing thread.
  16. Anna

    Resolved deletes files and can't access recycle bin.

    Unfortunately we do not provide backups on a per user basis, backups are your responsibility. What happens when you try to access the recycle bin? I can access it fine on your account.
  17. Anna

    Request to delete a domain

    The domain has been set for deletion and should be removed in a few minutes.
  18. Anna

    Resolved Account suspended

    I'm sorry you got a long wait, I have now updated the email address on file for your account.
  19. Anna

    In Progress Email account lost!

    I have redone the transfer to a second server (I'll PM you login details, and if you prefer I can terminate the other and associate this with your panel login), however it becomes clear that the domain was a parked domain on your original account. This means it is transformed to a pointer...
  20. Anna

    Resolved Request to delete a DOMAIN

    The domain has been set for deletion and should be removed within a few minutes
Top