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  1. Anna

    Resolved Website Deleted?

    I take it neither of you actually went back to check the forums for new information? That thread has been periodically updated, in February I posted that all accounts should be migrated and that any login issues should be reported...
  2. Anna

    Resolved ip blocked for panel login, false detection

    Garret is correct, the account was terminated in August last year. Once terminated there is no restoration option under normal circumstances, especially not so long after it was terminated. Free hosting does not have email support, these forums here is the official support section for free...
  3. Anna

    Resolved Remove account

    Right now the tools to fully remove the account is not present. However if you just do not login it would terminate eventually.
  4. Anna

    Resolved Unable to access my domain

    To add to this a bit. The permission issue stems from cPanel and DirectAdmin handling domains a bit differently, under cPanel it would likely have worked fine with what it was set to initially.
  5. Anna

    Resolved CPanel Access Issue

    Glad to hear you got it working. Closing thread as requested.
  6. Anna

    Resolved sign in successful but error occurred forwarding sign in & website won't load

    Between December 16th and March 24th you did not login to the account once, this lead it to be marked as inactive and purged in early March. The automated suspension system is halted during our maintenance, the login requirement (once every 30 days) has always been there however, so in mid...
  7. Anna

    Resolved Website won't load, times out

    DNS should now be updated. You might need to flush dns cache or await its natural refresh before the site loads properly.
  8. Anna

    Resolved space request

    Unfortunately I have no choice but to suspend the account based on what I found, see this part of ToS for further information: Prohibited Scripts Space provided by x10Hosting is to be used to create a functional website, we do not allow bots, content scrapers, or any other script that runs...
  9. Anna

    Resolved Web site

    Due to the automated suspension/terminations being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive. Due to there being no warning emails as those are part of...
  10. Anna

    Resolved Website unreachable

    Between December 9th and April 28th you did not login to the account once, this lead it to be marked as inactive and purged in early March. The automated suspension system is halted during our maintenance, the login requirement (once every 30 days) has always been there however, so in early...
  11. Anna

    Resolved "ACCOUNT SUSPENDED", SIN ACCESO A CPANEL, SIN ACCESO FTP

    This is something for Corey, it is odd it even shows the suspended page if it still points to the Illuminated IP it should not work at all as the Illuminated server, to my knowledge should be offline. I have sent a message to Corey and hopefully he gets back to me quickly, though with him in a...
  12. Anna

    Resolved My site has disappeared, only blank page shows with "Apache is functioning normally"

    Due to the automated suspension/terminations being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive. Due to there being no warning emails as those are part of...
  13. Anna

    Resolved Domain Access Issue

    Between November 25th and May 16th you did not login to the account once, this lead it to be marked as inactive and purged in early March. The automated suspension system is halted during our maintenance, the login requirement (once every 30 days) has always been there however, so in end of...
  14. Anna

    Resolved Anpther cPanel Migration problem

    Between December 23rd and May 15th you did not login to the account once, this lead it to be marked as inactive and purged in early March. The automated suspension system is halted during our maintenance, the login requirement (once every 30 days) has always been there however, so in end of...
  15. Anna

    Resolved Unable to access my domain

    Can you please try now? I made a small change to the account.
  16. Anna

    Resolved Space request

    All users are capped at 512 mb on setup, but can always ask to get an increase and as long as the contents warrant the increase we will add more space. This is something we do as a means to keep abuse off our servers, when requesting more diskspace the account is always reviewed to make sure it...
  17. Anna

    Resolved my site no found / no acces control panel direct admin

    Due to the automated suspension/terminations being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive. Due to there being no warning emails as those are part of...
  18. Anna

    Resolved Space request

    More then half the used space are from backups. A backup will not be of any use when stored in the account in the event something happens to the account. It may be a good idea to have the latest both on the account and safely stored either on your local computer or any other storage service...
  19. Anna

    Resolved CPanel Access Issue

    It has to be localhost, that means the connection is handled internally and not subject to any firewall rules. Using the domain means it will be treated as a connection coming from the outside and is therefor subject to firewall rules, and since we do not allow connections to our database...
  20. Anna

    Resolved my site no found / no acces control panel direct admin

    Between November 26th and May 15th you did not login to the account once, this lead it to be marked as inactive and purged in early March. The automated suspension system is halted during our maintenance, the login requirement (once every 30 days) has always been there however, so in end of...
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